Cheshire West and Chester · Compare
City Walls Medical Centre vs Western Ave Medical Ctre
Two GP practices in the same primary care network, a short way apart. Side by side, with the margin of error on every figure.
Can the survey tell them apart?
Western Ave Medical Ctre’s Practice Grade is clearly higher than City Walls Medical Centre’s: its likely range lies wholly above.
Add a third practiceAll practices in Cheshire West and Chester
Side by side
| Measure | City Walls Medical CentreCH1 2NR | Western Ave Medical CtreCH1 5PA |
|---|---|---|
| Practice Grade (the 2026 GP Patient Survey and NHS appointment and phone data) | ||
| Practice Grade | 65.2likely range 49.3 to 76.9105 survey answers | 90.8likely range 87.4 to 93.1106 survey answersClearly higher |
| Label (against the England average) | Cannot be told apart from the England average | Clearly above the England average |
| Patients who describe the practice as good | 67.6%likely range 44.9% to 84.2%, 105 answers | 93.0%likely range 88.7% to 95.8%, 106 answersClearly higher |
| Access (mean of the two below) | 59.5%likely range 55.7% to 63.0% | 85.5%likely range 80.1% to 89.2%Clearly higher |
| Appointments within two weeks of booking | 66.8%likely range 61.1% to 72.0%, 4,380 appointments | 85.3%likely range 76.8% to 91.1%, 1,430 appointmentsClearly higher |
| Calls answered by the practice | 52.1%likely range 47.1% to 57.0%, 8,033 calls | 85.5%likely range 78.9% to 90.3%, 3,049 callsClearly higher |
| More survey questions (not part of the grade) | ||
| Getting through on the phone | 45.3%likely range 24.9% to 67.4%, 99 answers | 80.1%likely range 74.0% to 85.1%, 101 answers |
| Reception and admin team | 79.0%likely range 55.4% to 92.0%, 97 answers | 97.2%likely range 93.9% to 98.7%, 104 answers |
| Having a preferred professional | 32.9%likely range 16.1% to 55.5%, 105 answers | 38.5%likely range 32.1% to 45.4%, 105 answers |
| Seeing your preferred professional | Not shown: fewer than 30 answers | 62.3%likely range 50.6% to 72.7%, 38 answers |
| Knowing the next step | 89.4%likely range 67.4% to 97.1%, 100 answers | 94.2%likely range 90.0% to 96.6%, 103 answers |
| Contacting the practice | 69.3%likely range 46.4% to 85.6%, 103 answers | 88.1%likely range 82.9% to 91.9%, 104 answers |
| Wait for an appointment | 74.2%likely range 49.7% to 89.4%, 91 answers | 87.5%likely range 82.0% to 91.4%, 98 answers |
| Being listened to | 85.1%likely range 62.7% to 95.1%, 102 answers | 97.8%likely range 94.8% to 99.1%, 105 answers |
| Care and concern | 86.1%likely range 63.7% to 95.6%, 101 answers | 97.5%likely range 94.4% to 98.9%, 106 answers |
| Confidence and trust | 88.0%likely range 65.8% to 96.6%, 100 answers | 98.5%likely range 95.7% to 99.5%, 106 answers |
| Involvement in decisions | 93.5%likely range 71.8% to 98.8%, 95 answers | 98.5%likely range 95.6% to 99.5%, 104 answers |
| Needs met | 90.8%likely range 69.4% to 97.7%, 102 answers | 95.6%likely range 91.8% to 97.7%, 104 answers |
| Vaccinations and screening (NHS England QOF, not part of the grade) | ||
| Babies at 8 months | 85.4%likely range 77.4% to 91.0%, 103 patients | 82.0%likely range 69.2% to 90.2%, 50 patients |
| Children at 18 months | 91.7%likely range 84.4% to 95.7%, 96 patients | 83.9%likely range 72.2% to 91.3%, 56 patients |
| Children at 5 years | 89.5%likely range 82.2% to 94.0%, 105 patients | 76.4%likely range 63.7% to 85.6%, 55 patients |
| Women aged 25 to 49 | 65.1%likely range 63.0% to 67.0%, 2,187 patients | 90.4%likely range 88.2% to 92.1%, 883 patients |
| Women aged 50 to 64 | 71.8%likely range 69.5% to 74.1%, 1,431 patients | 96.5%likely range 94.1% to 97.9%, 369 patients |
| Facts (NHS England, not part of the grade) | ||
| Registered patients | 14,686August 2026 | 4,827August 2026 |
| Primary care network | Chester South PCN | Chester South PCN |
| Phone | 01244 357800 | 01244 390755 |
| Friends and Family Test (its own feedback) | 90.0% good or very good492 answers, June 2026 | 96.5% good or very good57 answers, June 2026 |
| Appointments (one month) | 6,576 in August 2026Same day 36.9%; face to face 60.7% | 1,884 in August 2026Same day 40.7%; face to face 82.6% |
| Antibiotic items per STAR-PU (one year) | 0.77England 0.74, April 2025 to March 2026 | 0.84England 0.74, April 2025 to March 2026 |
| GPs (full-time equivalent) | 8.3 qualified permanent11.7 including trainees and locums1,769 patients per permanent GP | 1.7 qualified permanent2.8 including trainees and locums2,806 patients per permanent GP |
| CQC rating (a separate source) | Good | Good |
“Clearly higher” appears only when a practice’s likely range lies wholly above every other practice’s here. When the ranges overlap, the survey cannot tell the practices apart and nobody is pointed out. A practice never gets a mark for being lower.
The Practice Grade weighs the survey and access, from NHS appointment and phone data; the other survey questions are from the 2026 GP Patient Survey. The facts are from NHS England, the Care Quality Commission and OHID, are not part of the grade, and are shown as each practice’s own record. NHS England advises against ranking practices on the Friends and Family Test or on appointment figures, and we point nothing out in the facts, vaccination or screening rows.
The full pages
Sources
- 2026 GP Patient Survey: https://www.gp-patient.co.uk/
- Contains information from NHS England, licenced under the current version of the Open Government Licence
- Contains information from the Care Quality Commission, licensed under the Open Government Licence. CQC must be acknowledged as the source of the data; CQC is not responsible for our analysis.
- Contains public sector information licensed under the Open Government Licence v3.0. Antibiotic prescribing: UK Health Security Agency and Office for Health Improvement and Disparities (Fingertips), from NHS Business Services Authority prescribing data.