Birmingham · Compare
Church Lane - Khan vs Bucklands End Lane Surgery
Two GP practices in the same primary care network, a short way apart. Side by side, with the margin of error on every figure.
Can the survey tell them apart?
Church Lane - Khan and Bucklands End Lane Surgery cannot be told apart on the Practice Grade. The likely ranges overlap, so the data does not show that one is ahead of the other, whatever the two numbers are.
Side by side
| Measure | Church Lane - KhanB33 9EJ | Bucklands End Lane SurgeryB34 6BP |
|---|---|---|
| Practice Grade (the 2026 GP Patient Survey and NHS appointment and phone data) | ||
| Practice Grade | 77.9likely range 74.5 to 80.8103 survey answers | 79.1likely range 72.1 to 84.686 survey answers |
| Label (against the England average) | Cannot be told apart from the England average | Cannot be told apart from the England average |
| Patients who describe the practice as good | 75.0%likely range 70.6% to 78.9%, 103 answers | 75.6%likely range 65.8% to 83.3%, 86 answers |
| Access (mean of the two below) | 84.4%likely range 79.5% to 88.1% | 87.1%likely range 82.2% to 90.8% |
| Appointments within two weeks of booking | 93.8%likely range 87.9% to 97.0%, 1,769 appointments | 95.0%likely range 91.1% to 97.3%, 3,028 appointments |
| Calls answered by the practice | 74.9%likely range 66.9% to 81.5%, 2,782 calls | 79.1%likely range 70.1% to 86.0%, 2,038 calls |
| More survey questions (not part of the grade) | ||
| Getting through on the phone | 55.1%likely range 50.2% to 59.9%, 98 answers | 25.0%likely range 17.2% to 34.8%, 86 answers |
| Reception and admin team | 86.5%likely range 82.7% to 89.5%, 99 answers | 80.8%likely range 71.3% to 87.6%, 84 answers |
| Having a preferred professional | 41.9%likely range 37.2% to 46.7%, 102 answers | 38.4%likely range 29.1% to 48.7%, 86 answers |
| Seeing your preferred professional | 47.6%likely range 40.3% to 55.1%, 44 answers | 24.2%likely range 13.1% to 40.4%, 35 answers |
| Knowing the next step | 83.0%likely range 78.8% to 86.6%, 90 answers | 74.8%likely range 64.5% to 82.9%, 79 answers |
| Contacting the practice | 76.7%likely range 72.3% to 80.6%, 100 answers | 64.6%likely range 54.3% to 73.7%, 86 answers |
| Wait for an appointment | 71.8%likely range 66.9% to 76.2%, 89 answers | 59.7%likely range 49.0% to 69.6%, 79 answers |
| Being listened to | 81.7%likely range 77.7% to 85.2%, 101 answers | 76.3%likely range 66.3% to 84.0%, 82 answers |
| Care and concern | 78.1%likely range 73.8% to 81.8%, 100 answers | 77.5%likely range 67.8% to 84.9%, 84 answers |
| Confidence and trust | 80.8%likely range 76.5% to 84.4%, 96 answers | 98.0%likely range 92.4% to 99.5%, 82 answers |
| Involvement in decisions | 86.3%likely range 82.5% to 89.4%, 96 answers | 92.6%likely range 84.8% to 96.5%, 78 answers |
| Needs met | 88.4%likely range 85.0% to 91.2%, 100 answers | 92.9%likely range 85.5% to 96.7%, 82 answers |
| Vaccinations and screening (NHS England QOF, not part of the grade) | ||
| Babies at 8 months | 82.9%likely range 72.4% to 89.9%, 70 patients | 78.1%likely range 66.6% to 86.5%, 64 patients |
| Children at 18 months | 79.6%likely range 67.1% to 88.2%, 54 patients | 67.2%likely range 55.3% to 77.2%, 67 patients |
| Children at 5 years | 73.1%likely range 59.7% to 83.2%, 52 patients | 68.8%likely range 56.6% to 78.8%, 64 patients |
| Women aged 25 to 49 | 69.0%likely range 65.6% to 72.1%, 780 patients | 62.3%likely range 59.2% to 65.3%, 979 patients |
| Women aged 50 to 64 | 76.5%likely range 71.3% to 81.0%, 289 patients | 80.2%likely range 76.3% to 83.7%, 445 patients |
| Facts (NHS England, not part of the grade) | ||
| Registered patients | 4,584August 2026 | 5,961August 2026 |
| Primary care network | Birmingham East Central PCN | Birmingham East Central PCN |
| Phone | 0845 0711104 | 01217 472160 |
| Friends and Family Test (its own feedback) | 80.0% good or very good20 answers, June 2026 | 2 answers in June 2026; shares not published below 5 |
| Appointments (one month) | 2,750 in August 2026Same day 53.3%; face to face 96.4% | 3,042 in August 2026Same day 46.0%; face to face 79.2% |
| Antibiotic items per STAR-PU (one year) | 1.02England 0.74, April 2025 to March 2026 | 0.70England 0.74, April 2025 to March 2026 |
| GPs (full-time equivalent) | 1.4 qualified permanent1.4 including trainees and locums3,306 patients per permanent GP | 3.0 qualified permanent5.2 including trainees and locums1,961 patients per permanent GP |
| CQC rating (a separate source) | – | Requires improvement |
“Clearly higher” appears only when a practice’s likely range lies wholly above every other practice’s here. When the ranges overlap, the survey cannot tell the practices apart and nobody is pointed out. A practice never gets a mark for being lower.
The Practice Grade weighs the survey and access, from NHS appointment and phone data; the other survey questions are from the 2026 GP Patient Survey. The facts are from NHS England, the Care Quality Commission and OHID, are not part of the grade, and are shown as each practice’s own record. NHS England advises against ranking practices on the Friends and Family Test or on appointment figures, and we point nothing out in the facts, vaccination or screening rows.
The full pages
Sources
- 2026 GP Patient Survey: https://www.gp-patient.co.uk/
- Contains information from NHS England, licenced under the current version of the Open Government Licence
- Contains information from the Care Quality Commission, licensed under the Open Government Licence. CQC must be acknowledged as the source of the data; CQC is not responsible for our analysis.
- Contains public sector information licensed under the Open Government Licence v3.0. Antibiotic prescribing: UK Health Security Agency and Office for Health Improvement and Disparities (Fingertips), from NHS Business Services Authority prescribing data.