Folkestone and Hythe · Compare
Church Lane Health Centre vs Oak Hall
Two GP practices in the same primary care network, a short way apart. Side by side, with the margin of error on every figure.
Can the survey tell them apart?
Oak Hall’s Practice Grade is clearly higher than Church Lane Health Centre’s: its likely range lies wholly above.
Side by side
| Measure | Church Lane Health CentreTN28 8ER | Oak HallTN28 8BW |
|---|---|---|
| Practice Grade (the 2026 GP Patient Survey and NHS appointment and phone data) | ||
| Practice Grade | 61.3likely range 56.2 to 66.2119 survey answers | 80.5likely range 77.4 to 83.0125 survey answersClearly higher |
| Label (against the England average) | No label | Clearly above the England average |
| Patients who describe the practice as good | 55.0%likely range 48.0% to 61.8%, 119 answers | 81.8%likely range 77.9% to 85.1%, 125 answersClearly higher |
| Access (mean of the two below) | 75.8%likely range 70.8% to 79.9% | 77.2%likely range 72.7% to 81.0% |
| Appointments within two weeks of booking | 81.4%likely range 73.5% to 87.3%, 1,831 appointments | 84.5%likely range 78.9% to 88.8%, 3,106 appointments |
| Calls answered by the practice | 70.2%likely range 64.0% to 75.7%, 4,833 calls | 69.8%likely range 62.8% to 76.0%, 3,817 calls |
| More survey questions (not part of the grade) | ||
| Getting through on the phone | 45.8%likely range 38.9% to 53.0%, 114 answers | 66.9%likely range 62.3% to 71.2%, 120 answers |
| Reception and admin team | 79.6%likely range 73.4% to 84.7%, 117 answers | 92.1%likely range 89.1% to 94.3%, 120 answers |
| Having a preferred professional | 24.2%likely range 18.7% to 30.7%, 118 answers | 31.1%likely range 27.0% to 35.5%, 125 answers |
| Seeing your preferred professional | Not shown: fewer than 30 answers | 49.8%likely range 41.2% to 58.4%, 37 answers |
| Knowing the next step | 59.9%likely range 52.5% to 66.8%, 108 answers | 86.4%likely range 82.8% to 89.3%, 117 answers |
| Contacting the practice | 48.2%likely range 41.3% to 55.2%, 118 answers | 83.1%likely range 79.3% to 86.3%, 123 answers |
| Wait for an appointment | 42.0%likely range 34.9% to 49.4%, 106 answers | 75.8%likely range 71.4% to 79.8%, 111 answers |
| Being listened to | 73.4%likely range 66.6% to 79.3%, 113 answers | 93.7%likely range 91.0% to 95.6%, 121 answers |
| Care and concern | 72.8%likely range 66.0% to 78.6%, 115 answers | 91.7%likely range 88.7% to 93.9%, 123 answers |
| Confidence and trust | 86.9%likely range 81.3% to 91.0%, 113 answers | 96.8%likely range 94.7% to 98.1%, 122 answers |
| Involvement in decisions | 79.3%likely range 72.5% to 84.8%, 101 answers | 90.6%likely range 87.4% to 93.1%, 117 answers |
| Needs met | 84.9%likely range 79.1% to 89.3%, 115 answers | 91.6%likely range 88.6% to 93.9%, 122 answers |
| Vaccinations and screening (NHS England QOF, not part of the grade) | ||
| Babies at 8 months | 92.1%likely range 79.2% to 97.3%, 38 patients | 87.2%likely range 73.3% to 94.4%, 39 patients |
| Children at 18 months | 91.9%likely range 78.7% to 97.2%, 37 patients | 69.2%likely range 53.6% to 81.4%, 39 patients |
| Children at 5 years | 95.2%likely range 84.2% to 98.7%, 42 patients | 84.1%likely range 70.6% to 92.1%, 44 patients |
| Women aged 25 to 49 | 72.1%likely range 68.7% to 75.3%, 699 patients | 73.5%likely range 70.0% to 76.7%, 663 patients |
| Women aged 50 to 64 | 75.8%likely range 72.5% to 78.9%, 683 patients | 78.4%likely range 74.9% to 81.6%, 575 patients |
| Facts (NHS England, not part of the grade) | ||
| Registered patients | 6,448August 2026 | 5,986August 2026 |
| Primary care network | The Marsh PCN | The Marsh PCN |
| Phone | 01797 364756 | 01797 362106 |
| Friends and Family Test (its own feedback) | 90.8% good or very good98 answers, June 2026 | 98.7% good or very good77 answers, June 2026 |
| Appointments (one month) | 3,269 in August 2026Same day 37.2%; face to face 60.2% | 3,270 in August 2026Same day 47.8%; face to face 59.2% |
| Antibiotic items per STAR-PU (one year) | 1.17England 0.74, April 2025 to March 2026 | 0.92England 0.74, April 2025 to March 2026 |
| GPs (full-time equivalent) | 3.8 qualified permanent3.8 including trainees and locums1,699 patients per permanent GP | 2.8 qualified permanent2.8 including trainees and locums2,177 patients per permanent GP |
| CQC rating (a separate source) | Good | Good |
“Clearly higher” appears only when a practice’s likely range lies wholly above every other practice’s here. When the ranges overlap, the survey cannot tell the practices apart and nobody is pointed out. A practice never gets a mark for being lower.
The Practice Grade weighs the survey and access, from NHS appointment and phone data; the other survey questions are from the 2026 GP Patient Survey. The facts are from NHS England, the Care Quality Commission and OHID, are not part of the grade, and are shown as each practice’s own record. NHS England advises against ranking practices on the Friends and Family Test or on appointment figures, and we point nothing out in the facts, vaccination or screening rows.
The full pages
Sources
- 2026 GP Patient Survey: https://www.gp-patient.co.uk/
- Contains information from NHS England, licenced under the current version of the Open Government Licence
- Contains information from the Care Quality Commission, licensed under the Open Government Licence. CQC must be acknowledged as the source of the data; CQC is not responsible for our analysis.
- Contains public sector information licensed under the Open Government Licence v3.0. Antibiotic prescribing: UK Health Security Agency and Office for Health Improvement and Disparities (Fingertips), from NHS Business Services Authority prescribing data.