Hounslow · Compare
Chiswick Health Practice vs West4 GPS
Two GP practices in the same primary care network, a short way apart. Side by side, with the margin of error on every figure.
Can the survey tell them apart?
Chiswick Health Practice and West4 GPS cannot be told apart on the Practice Grade. The likely ranges overlap, so the data does not show that one is ahead of the other, whatever the two numbers are.
Side by side
| Measure | Chiswick Health PracticeW4 1RX | West4 GPSW4 1RX |
|---|---|---|
| Practice Grade (the 2026 GP Patient Survey and NHS appointment and phone data) | ||
| Practice Grade | 89.2likely range 83.3 to 92.495 survey answers | 82.8likely range 78.0 to 86.4121 survey answers |
| Label (against the England average) | Clearly above the England average | Cannot be told apart from the England average |
| Patients who describe the practice as good | 89.7%likely range 82.3% to 94.3%, 95 answers | 80.4%likely range 73.9% to 85.6%, 121 answers |
| Access (mean of the two below) | 87.7%likely range 79.0% to 89.9% | 88.1%likely range 83.9% to 89.7% |
| Appointments within two weeks of booking | 97.2%likely range 88.5% to 99.4%, 785 appointments | 97.6%likely range 93.4% to 99.2%, 2,029 appointments |
| Calls answered by the practice | Not in the grade: no phone data | Not in the grade: no phone data |
| More survey questions (not part of the grade) | ||
| Getting through on the phone | 78.6%likely range 69.4% to 85.6%, 91 answers | 56.5%likely range 48.7% to 63.9%, 111 answers |
| Reception and admin team | 91.4%likely range 84.2% to 95.5%, 92 answers | 83.3%likely range 77.0% to 88.2%, 116 answers |
| Having a preferred professional | 43.8%likely range 34.5% to 53.6%, 95 answers | 39.0%likely range 32.1% to 46.4%, 121 answers |
| Seeing your preferred professional | 32.0%likely range 19.8% to 47.3%, 40 answers | 27.0%likely range 18.2% to 38.1%, 52 answers |
| Knowing the next step | 94.5%likely range 88.1% to 97.5%, 93 answers | 87.1%likely range 81.2% to 91.3%, 116 answers |
| Contacting the practice | 83.4%likely range 74.9% to 89.4%, 94 answers | 76.2%likely range 69.3% to 81.9%, 118 answers |
| Wait for an appointment | 60.4%likely range 50.3% to 69.7%, 89 answers | 76.7%likely range 69.3% to 82.7%, 104 answers |
| Being listened to | 96.1%likely range 90.2% to 98.5%, 94 answers | 84.4%likely range 78.0% to 89.1%, 113 answers |
| Care and concern | 98.1%likely range 93.1% to 99.5%, 92 answers | 85.4%likely range 79.1% to 90.0%, 113 answers |
| Confidence and trust | 100.0%likely range 96.3% to 100.0%, 93 answers | 91.7%likely range 86.5% to 95.1%, 114 answers |
| Involvement in decisions | 98.0%likely range 92.7% to 99.5%, 89 answers | 88.0%likely range 82.0% to 92.2%, 107 answers |
| Needs met | 93.4%likely range 86.7% to 96.8%, 94 answers | 88.6%likely range 82.9% to 92.6%, 114 answers |
| Vaccinations and screening (NHS England QOF, not part of the grade) | ||
| Babies at 8 months | 90.9%likely range 82.4% to 95.5%, 77 patients | 86.7%likely range 73.8% to 93.7%, 45 patients |
| Children at 18 months | 83.1%likely range 72.2% to 90.3%, 65 patients | 78.4%likely range 65.4% to 87.5%, 51 patients |
| Children at 5 years | 93.5%likely range 84.6% to 97.5%, 62 patients | 86.0%likely range 72.7% to 93.4%, 43 patients |
| Women aged 25 to 49 | 59.8%likely range 57.3% to 62.3%, 1,523 patients | 67.3%likely range 64.7% to 69.8%, 1,330 patients |
| Women aged 50 to 64 | 78.0%likely range 74.8% to 81.0%, 687 patients | 81.9%likely range 79.1% to 84.4%, 829 patients |
| Facts (NHS England, not part of the grade) | ||
| Registered patients | 7,151August 2026 | 7,624August 2026 |
| Primary care network | Chiswick PCN | Chiswick PCN |
| Phone | 020 86301600 | 020 86303518 |
| Friends and Family Test (its own feedback) | 93.2% good or very good133 answers, June 2026 | 91.4% good or very good198 answers, June 2026 |
| Appointments (one month) | 2,245 in August 2026Same day 32.8%; face to face 73.0% | 3,276 in August 2026Same day 59.9%; face to face 36.4% |
| Antibiotic items per STAR-PU (one year) | 0.50England 0.74, April 2025 to March 2026 | 0.73England 0.74, April 2025 to March 2026 |
| GPs (full-time equivalent) | 5.5 qualified permanent8.5 including trainees and locums1,291 patients per permanent GP | 5.7 qualified permanent5.7 including trainees and locums1,327 patients per permanent GP |
| CQC rating (a separate source) | Good | Good |
“Clearly higher” appears only when a practice’s likely range lies wholly above every other practice’s here. When the ranges overlap, the survey cannot tell the practices apart and nobody is pointed out. A practice never gets a mark for being lower.
The Practice Grade weighs the survey and access, from NHS appointment and phone data; the other survey questions are from the 2026 GP Patient Survey. The facts are from NHS England, the Care Quality Commission and OHID, are not part of the grade, and are shown as each practice’s own record. NHS England advises against ranking practices on the Friends and Family Test or on appointment figures, and we point nothing out in the facts, vaccination or screening rows.
The full pages
Sources
- 2026 GP Patient Survey: https://www.gp-patient.co.uk/
- Contains information from NHS England, licenced under the current version of the Open Government Licence
- Contains information from the Care Quality Commission, licensed under the Open Government Licence. CQC must be acknowledged as the source of the data; CQC is not responsible for our analysis.
- Contains public sector information licensed under the Open Government Licence v3.0. Antibiotic prescribing: UK Health Security Agency and Office for Health Improvement and Disparities (Fingertips), from NHS Business Services Authority prescribing data.