Southampton · Compare
Cheviot Road Surgery vs Brook House Surgery
Two GP practices in the same primary care network, a short way apart. Side by side, with the margin of error on every figure.
Can the survey tell them apart?
Cheviot Road Surgery’s Practice Grade is clearly higher than Brook House Surgery’s: its likely range lies wholly above.
Side by side
| Measure | Cheviot Road SurgerySO15 5RP | Brook House SurgerySO16 4NZ |
|---|---|---|
| Practice Grade (the 2026 GP Patient Survey and NHS appointment and phone data) | ||
| Practice Grade | 87.6likely range 79.6 to 91.8106 survey answersClearly higher | 71.0likely range 67.6 to 73.9125 survey answers |
| Label (against the England average) | Clearly above the England average | No label |
| Patients who describe the practice as good | 89.6%likely range 78.2% to 95.4%, 106 answersClearly higher | 67.8%likely range 64.0% to 71.4%, 125 answers |
| Access (mean of the two below) | 82.9%likely range 80.0% to 85.3% | 78.3%likely range 71.2% to 83.0% |
| Appointments within two weeks of booking | 93.8%likely range 90.4% to 96.0%, 4,470 appointments | 87.8%likely range 80.7% to 92.5%, 1,847 appointments |
| Calls answered by the practice | 71.8%likely range 67.1% to 76.1%, 7,891 calls | Not in the grade: no phone data |
| More survey questions (not part of the grade) | ||
| Getting through on the phone | 68.5%likely range 54.3% to 79.9%, 101 answers | 49.6%likely range 45.5% to 53.6%, 121 answers |
| Reception and admin team | 92.1%likely range 81.2% to 96.9%, 105 answers | 72.7%likely range 68.9% to 76.1%, 121 answers |
| Having a preferred professional | 60.3%likely range 46.4% to 72.7%, 105 answers | 27.7%likely range 24.3% to 31.5%, 125 answers |
| Seeing your preferred professional | 73.1%likely range 55.2% to 85.7%, 64 answers | 27.2%likely range 20.5% to 35.1%, 31 answers |
| Knowing the next step | 88.3%likely range 76.1% to 94.7%, 100 answers | 72.8%likely range 69.0% to 76.3%, 120 answers |
| Contacting the practice | 77.9%likely range 64.4% to 87.3%, 102 answers | 63.5%likely range 59.5% to 67.2%, 123 answers |
| Wait for an appointment | 80.4%likely range 66.1% to 89.6%, 90 answers | 67.9%likely range 63.7% to 71.9%, 106 answers |
| Being listened to | 95.7%likely range 85.8% to 98.8%, 102 answers | 75.7%likely range 72.0% to 79.1%, 117 answers |
| Care and concern | 95.6%likely range 85.7% to 98.8%, 101 answers | 79.4%likely range 75.9% to 82.5%, 119 answers |
| Confidence and trust | 96.1%likely range 86.3% to 99.0%, 101 answers | 85.7%likely range 82.6% to 88.4%, 117 answers |
| Involvement in decisions | 92.6%likely range 81.3% to 97.3%, 97 answers | 86.9%likely range 83.7% to 89.5%, 111 answers |
| Needs met | 93.7%likely range 83.2% to 97.8%, 102 answers | 84.2%likely range 81.0% to 86.9%, 119 answers |
| Vaccinations and screening (NHS England QOF, not part of the grade) | ||
| Babies at 8 months | 87.4%likely range 80.8% to 92.0%, 135 patients | 93.8%likely range 85.0% to 97.5%, 64 patients |
| Children at 18 months | 86.6%likely range 79.6% to 91.5%, 127 patients | 85.5%likely range 75.9% to 91.7%, 76 patients |
| Children at 5 years | 82.3%likely range 75.3% to 87.6%, 147 patients | 87.8%likely range 78.5% to 93.5%, 74 patients |
| Women aged 25 to 49 | 59.4%likely range 57.6% to 61.2%, 2,830 patients | 66.6%likely range 63.9% to 69.2%, 1,220 patients |
| Women aged 50 to 64 | 65.0%likely range 62.3% to 67.6%, 1,245 patients | 71.0%likely range 66.5% to 75.1%, 427 patients |
| Facts (NHS England, not part of the grade) | ||
| Registered patients | 15,453August 2026 | 6,137August 2026 |
| Primary care network | Southampton West PCN | Southampton West PCN |
| Phone | 023 80773174 | 023 80774853 |
| Friends and Family Test (its own feedback) | 96.0% good or very good202 answers, June 2026 | No results for June 2026 |
| Appointments (one month) | 7,581 in August 2026Same day 36.5%; face to face 95.9% | 3,068 in August 2026Same day 56.5%; face to face 64.1% |
| Antibiotic items per STAR-PU (one year) | 0.92England 0.74, April 2025 to March 2026 | 1.00England 0.74, April 2025 to March 2026 |
| GPs (full-time equivalent) | 8.0 qualified permanent9.9 including trainees and locums1,935 patients per permanent GP | No valid GP records for August 2026 |
| CQC rating (a separate source) | Good | Good |
“Clearly higher” appears only when a practice’s likely range lies wholly above every other practice’s here. When the ranges overlap, the survey cannot tell the practices apart and nobody is pointed out. A practice never gets a mark for being lower.
The Practice Grade weighs the survey and access, from NHS appointment and phone data; the other survey questions are from the 2026 GP Patient Survey. The facts are from NHS England, the Care Quality Commission and OHID, are not part of the grade, and are shown as each practice’s own record. NHS England advises against ranking practices on the Friends and Family Test or on appointment figures, and we point nothing out in the facts, vaccination or screening rows.
The full pages
Sources
- 2026 GP Patient Survey: https://www.gp-patient.co.uk/
- Contains information from NHS England, licenced under the current version of the Open Government Licence
- Contains information from the Care Quality Commission, licensed under the Open Government Licence. CQC must be acknowledged as the source of the data; CQC is not responsible for our analysis.
- Contains public sector information licensed under the Open Government Licence v3.0. Antibiotic prescribing: UK Health Security Agency and Office for Health Improvement and Disparities (Fingertips), from NHS Business Services Authority prescribing data.