Brighton and Hove · Compare
Charter Medical Centre vs Wellbn Healthcare
Two GP practices in the same primary care network, a short way apart. Side by side, with the margin of error on every figure.
Can the survey tell them apart?
Charter Medical Centre and Wellbn Healthcare cannot be told apart on the Practice Grade. The likely ranges overlap, so the data does not show that one is ahead of the other, whatever the two numbers are.
Side by side
| Measure | Charter Medical CentreBN3 1RF | Wellbn HealthcareBN3 1AE |
|---|---|---|
| Practice Grade (the 2026 GP Patient Survey and NHS appointment and phone data) | ||
| Practice Grade | 85.0likely range 60.5 to 91.2109 survey answers | 70.5likely range 49.0 to 84.899 survey answers |
| Label (against the England average) | Cannot be told apart from the England average | Cannot be told apart from the England average |
| Patients who describe the practice as good | 89.6%likely range 54.7% to 98.4%, 109 answers | 67.9%likely range 37.4% to 88.2%, 99 answers |
| Access (mean of the two below) | 74.0%likely range 71.1% to 76.6% | 76.4%likely range 68.1% to 82.0% |
| Appointments within two weeks of booking | 82.4%likely range 78.4% to 85.9%, 6,109 appointments | 85.9%likely range 77.6% to 91.5%, 1,475 appointments |
| Calls answered by the practice | 65.4%likely range 61.3% to 69.4%, 11,079 calls | Not in the grade: no phone data |
| More survey questions (not part of the grade) | ||
| Getting through on the phone | 71.0%likely range 34.5% to 91.9%, 91 answers | 36.8%likely range 13.8% to 67.8%, 89 answers |
| Reception and admin team | 96.1%likely range 61.5% to 99.7%, 106 answers | 83.7%likely range 51.4% to 96.2%, 94 answers |
| Having a preferred professional | 29.1%likely range 9.0% to 62.9%, 109 answers | 16.2%likely range 4.0% to 47.7%, 99 answers |
| Seeing your preferred professional | 34.5%likely range 5.5% to 82.6%, 35 answers | Not shown: fewer than 30 answers |
| Knowing the next step | 89.5%likely range 54.1% to 98.4%, 106 answers | 81.3%likely range 49.0% to 95.2%, 94 answers |
| Contacting the practice | 87.3%likely range 51.9% to 97.8%, 107 answers | 62.8%likely range 32.7% to 85.4%, 96 answers |
| Wait for an appointment | 80.0%likely range 43.5% to 95.4%, 99 answers | 51.4%likely range 21.9% to 80.0%, 78 answers |
| Being listened to | 95.0%likely range 59.9% to 99.6%, 104 answers | 82.3%likely range 49.8% to 95.6%, 93 answers |
| Care and concern | 94.0%likely range 58.4% to 99.4%, 103 answers | 78.8%likely range 46.2% to 94.2%, 92 answers |
| Confidence and trust | 94.8%likely range 59.2% to 99.6%, 102 answers | 88.1%likely range 55.0% to 97.8%, 89 answers |
| Involvement in decisions | 94.6%likely range 58.7% to 99.5%, 101 answers | 87.1%likely range 53.7% to 97.5%, 88 answers |
| Needs met | 89.1%likely range 53.2% to 98.3%, 103 answers | 90.5%likely range 58.8% to 98.5%, 95 answers |
| Vaccinations and screening (NHS England QOF, not part of the grade) | ||
| Babies at 8 months | 92.0%likely range 88.0% to 94.8%, 250 patients | 88.6%likely range 82.5% to 92.8%, 149 patients |
| Children at 18 months | 88.2%likely range 83.5% to 91.7%, 237 patients | 69.5%likely range 61.8% to 76.2%, 154 patients |
| Children at 5 years | 85.4%likely range 80.3% to 89.4%, 233 patients | 75.6%likely range 67.2% to 82.5%, 119 patients |
| Women aged 25 to 49 | 66.3%likely range 65.2% to 67.4%, 6,880 patients | 54.7%likely range 53.5% to 55.9%, 6,380 patients |
| Women aged 50 to 64 | 74.3%likely range 72.8% to 75.8%, 3,130 patients | 67.0%likely range 64.9% to 69.0%, 1,942 patients |
| Facts (NHS England, not part of the grade) | ||
| Registered patients | 31,980August 2026 | 23,886August 2026 |
| Primary care network | Goldstone PCN | Goldstone PCN |
| Phone | 01273 770555 | 01273 772020 |
| Friends and Family Test (its own feedback) | 92.8% good or very good305 answers, June 2026 | 81.8% good or very good549 answers, June 2026 |
| Appointments (one month) | 9,044 in August 2026Same day 31.2%; face to face 87.2% | 15,539 in August 2026Same day 29.9%; face to face 33.2% |
| Antibiotic items per STAR-PU (one year) | 0.54England 0.74, April 2025 to March 2026 | 0.41England 0.74, April 2025 to March 2026 |
| GPs (full-time equivalent) | 17.5 qualified permanent21.5 including trainees and locums1,832 patients per permanent GP | 14.3 qualified permanent14.3 including trainees and locums1,676 patients per permanent GP |
| CQC rating (a separate source) | Good | Good |
“Clearly higher” appears only when a practice’s likely range lies wholly above every other practice’s here. When the ranges overlap, the survey cannot tell the practices apart and nobody is pointed out. A practice never gets a mark for being lower.
The Practice Grade weighs the survey and access, from NHS appointment and phone data; the other survey questions are from the 2026 GP Patient Survey. The facts are from NHS England, the Care Quality Commission and OHID, are not part of the grade, and are shown as each practice’s own record. NHS England advises against ranking practices on the Friends and Family Test or on appointment figures, and we point nothing out in the facts, vaccination or screening rows.
The full pages
Sources
- 2026 GP Patient Survey: https://www.gp-patient.co.uk/
- Contains information from NHS England, licenced under the current version of the Open Government Licence
- Contains information from the Care Quality Commission, licensed under the Open Government Licence. CQC must be acknowledged as the source of the data; CQC is not responsible for our analysis.
- Contains public sector information licensed under the Open Government Licence v3.0. Antibiotic prescribing: UK Health Security Agency and Office for Health Improvement and Disparities (Fingertips), from NHS Business Services Authority prescribing data.