Birmingham · Compare
Charles Road Surgery vs Bordesley Green Surgery
Two GP practices in the same primary care network, a short way apart. Side by side, with the margin of error on every figure.
Can the survey tell them apart?
Charles Road Surgery’s Practice Grade is clearly higher than Bordesley Green Surgery’s: its likely range lies wholly above.
Side by side
| Measure | Charles Road SurgeryB10 9AB | Bordesley Green SurgeryB9 5EG |
|---|---|---|
| Practice Grade (the 2026 GP Patient Survey and NHS appointment and phone data) | ||
| Practice Grade | 84.9likely range 80.8 to 87.890 survey answersClearly higher | 71.2likely range 67.1 to 74.790 survey answers |
| Label (against the England average) | Clearly above the England average | No label |
| Patients who describe the practice as good | 89.3%likely range 83.8% to 93.1%, 90 answersClearly higher | 64.9%likely range 59.9% to 69.6%, 90 answers |
| Access (mean of the two below) | 74.4%likely range 69.6% to 78.4% | 85.6%likely range 78.8% to 90.0%Clearly higher |
| Appointments within two weeks of booking | 92.9%likely range 87.2% to 96.2%, 2,023 appointments | 92.4%likely range 83.3% to 96.7%, 996 appointments |
| Calls answered by the practice | 55.7%likely range 48.1% to 63.1%, 3,439 calls | 78.8%likely range 68.5% to 86.4%, 1,650 callsClearly higher |
| More survey questions (not part of the grade) | ||
| Getting through on the phone | 69.3%likely range 62.0% to 75.7%, 90 answers | 54.5%likely range 49.1% to 59.8%, 82 answers |
| Reception and admin team | 97.3%likely range 93.6% to 98.9%, 89 answers | 70.4%likely range 65.4% to 75.0%, 84 answers |
| Having a preferred professional | 48.5%likely range 41.0% to 56.0%, 87 answers | 40.9%likely range 35.9% to 46.0%, 89 answers |
| Seeing your preferred professional | 54.1%likely range 43.1% to 64.7%, 42 answers | 37.5%likely range 30.1% to 45.5%, 38 answers |
| Knowing the next step | 88.6%likely range 82.8% to 92.7%, 83 answers | 70.3%likely range 65.3% to 74.9%, 85 answers |
| Contacting the practice | 89.4%likely range 83.9% to 93.2%, 88 answers | 54.5%likely range 49.3% to 59.7%, 86 answers |
| Wait for an appointment | 84.0%likely range 77.3% to 89.0%, 79 answers | 53.6%likely range 48.1% to 59.0%, 78 answers |
| Being listened to | 89.3%likely range 83.8% to 93.1%, 90 answers | 76.4%likely range 71.7% to 80.7%, 83 answers |
| Care and concern | 89.3%likely range 83.7% to 93.1%, 89 answers | 74.8%likely range 69.9% to 79.1%, 84 answers |
| Confidence and trust | 97.5%likely range 93.9% to 99.0%, 87 answers | 83.4%likely range 79.2% to 87.0%, 85 answers |
| Involvement in decisions | 94.3%likely range 89.5% to 96.9%, 85 answers | 74.6%likely range 69.8% to 78.9%, 84 answers |
| Needs met | 94.2%likely range 89.5% to 96.9%, 84 answers | 77.5%likely range 72.7% to 81.6%, 82 answers |
| Vaccinations and screening (NHS England QOF, not part of the grade) | ||
| Babies at 8 months | 83.5%likely range 74.6% to 89.7%, 91 patients | 90.5%likely range 77.9% to 96.2%, 42 patients |
| Children at 18 months | 77.6%likely range 67.1% to 85.5%, 76 patients | 95.9%likely range 86.3% to 98.9%, 49 patients |
| Children at 5 years | 62.5%likely range 52.1% to 71.9%, 88 patients | 98.0%likely range 89.5% to 99.6%, 50 patients |
| Women aged 25 to 49 | 51.9%likely range 48.8% to 55.0%, 979 patients | 66.8%likely range 63.1% to 70.4%, 642 patients |
| Women aged 50 to 64 | 78.3%likely range 73.2% to 82.6%, 299 patients | 82.2%likely range 75.6% to 87.3%, 163 patients |
| Facts (NHS England, not part of the grade) | ||
| Registered patients | 5,495August 2026 | 3,845August 2026 |
| Primary care network | Small Heath PCN | Small Heath PCN |
| Phone | 0121 7720398 | 0121 7661335 |
| Friends and Family Test (its own feedback) | 85.2% good or very good54 answers, June 2026 | 88.5% good or very good26 answers, June 2026 |
| Appointments (one month) | 2,093 in August 2026Same day 67.2%; face to face 75.2% | 1,484 in August 2026Same day 46.2%; face to face 60.3% |
| Antibiotic items per STAR-PU (one year) | 0.98England 0.74, April 2025 to March 2026 | 0.68England 0.74, April 2025 to March 2026 |
| GPs (full-time equivalent) | 2.7 qualified permanent4.8 including trainees and locums2,061 patients per permanent GP | 2.0 qualified permanent2.0 including trainees and locums1,948 patients per permanent GP |
| CQC rating (a separate source) | Good | Good |
“Clearly higher” appears only when a practice’s likely range lies wholly above every other practice’s here. When the ranges overlap, the survey cannot tell the practices apart and nobody is pointed out. A practice never gets a mark for being lower.
The Practice Grade weighs the survey and access, from NHS appointment and phone data; the other survey questions are from the 2026 GP Patient Survey. The facts are from NHS England, the Care Quality Commission and OHID, are not part of the grade, and are shown as each practice’s own record. NHS England advises against ranking practices on the Friends and Family Test or on appointment figures, and we point nothing out in the facts, vaccination or screening rows.
The full pages
Sources
- 2026 GP Patient Survey: https://www.gp-patient.co.uk/
- Contains information from NHS England, licenced under the current version of the Open Government Licence
- Contains information from the Care Quality Commission, licensed under the Open Government Licence. CQC must be acknowledged as the source of the data; CQC is not responsible for our analysis.
- Contains public sector information licensed under the Open Government Licence v3.0. Antibiotic prescribing: UK Health Security Agency and Office for Health Improvement and Disparities (Fingertips), from NHS Business Services Authority prescribing data.