Sefton · Compare
Chapel Lane Surgery vs The Village Surgery Formby
Two GP practices in the same primary care network, a short way apart. Side by side, with the margin of error on every figure.
Can the survey tell them apart?
Chapel Lane Surgery and The Village Surgery Formby cannot be told apart on the Practice Grade. The likely ranges overlap, so the data does not show that one is ahead of the other, whatever the two numbers are.
Side by side
| Measure | Chapel Lane SurgeryL37 4DL | The Village Surgery FormbyL37 4AW |
|---|---|---|
| Practice Grade (the 2026 GP Patient Survey and NHS appointment and phone data) | ||
| Practice Grade | 82.9likely range 71.1 to 89.6105 survey answers | 84.9likely range 69.6 to 91.2105 survey answers |
| Label (against the England average) | Cannot be told apart from the England average | Cannot be told apart from the England average |
| Patients who describe the practice as good | 83.1%likely range 66.2% to 92.5%, 105 answers | 87.3%likely range 65.4% to 96.2%, 105 answers |
| Access (mean of the two below) | 82.4%likely range 79.3% to 85.0% | 79.2%likely range 76.4% to 81.8% |
| Appointments within two weeks of booking | 95.9%likely range 93.4% to 97.5%, 5,526 appointments | 98.7%likely range 97.0% to 99.4%, 5,842 appointments |
| Calls answered by the practice | 68.8%likely range 63.2% to 73.8%, 6,115 calls | 59.6%likely range 54.3% to 64.7%, 7,132 calls |
| More survey questions (not part of the grade) | ||
| Getting through on the phone | 47.1%likely range 30.2% to 64.7%, 99 answers | 44.9%likely range 24.4% to 67.3%, 98 answers |
| Reception and admin team | 91.6%likely range 76.3% to 97.4%, 103 answers | 93.2%likely range 72.0% to 98.7%, 100 answers |
| Having a preferred professional | 28.8%likely range 15.8% to 46.6%, 105 answers | 21.9%likely range 8.8% to 45.1%, 103 answers |
| Seeing your preferred professional | Not shown: fewer than 30 answers | Not shown: fewer than 30 answers |
| Knowing the next step | 84.8%likely range 67.7% to 93.7%, 100 answers | 91.4%likely range 69.7% to 98.0%, 100 answers |
| Contacting the practice | 78.7%likely range 61.2% to 89.6%, 104 answers | 78.4%likely range 55.2% to 91.4%, 103 answers |
| Wait for an appointment | 80.2%likely range 61.8% to 91.0%, 94 answers | 78.2%likely range 54.2% to 91.6%, 96 answers |
| Being listened to | 89.3%likely range 73.5% to 96.2%, 104 answers | 92.7%likely range 71.6% to 98.5%, 102 answers |
| Care and concern | 88.2%likely range 72.0% to 95.6%, 103 answers | 93.9%likely range 73.3% to 98.9%, 103 answers |
| Confidence and trust | 88.9%likely range 72.9% to 96.0%, 103 answers | 97.9%likely range 78.5% to 99.8%, 100 answers |
| Involvement in decisions | 94.4%likely range 79.8% to 98.6%, 102 answers | 96.6%likely range 75.7% to 99.6%, 94 answers |
| Needs met | 92.5%likely range 77.4% to 97.8%, 103 answers | 98.0%likely range 78.9% to 99.8%, 102 answers |
| Vaccinations and screening (NHS England QOF, not part of the grade) | ||
| Babies at 8 months | 85.5%likely range 75.3% to 91.9%, 69 patients | 84.6%likely range 77.1% to 89.9%, 123 patients |
| Children at 18 months | 77.3%likely range 66.7% to 85.3%, 75 patients | 83.8%likely range 75.8% to 89.5%, 111 patients |
| Children at 5 years | 84.6%likely range 75.8% to 90.6%, 91 patients | 88.7%likely range 82.2% to 93.0%, 133 patients |
| Women aged 25 to 49 | 71.1%likely range 68.6% to 73.4%, 1,406 patients | 71.7%likely range 69.7% to 73.6%, 1,964 patients |
| Women aged 50 to 64 | 76.7%likely range 74.2% to 79.0%, 1,193 patients | 73.9%likely range 71.5% to 76.2%, 1,377 patients |
| Facts (NHS England, not part of the grade) | ||
| Registered patients | 11,615August 2026 | 14,840August 2026 |
| Primary care network | Southport & Formby PCN | Southport & Formby PCN |
| Phone | 01704 876363 | 01704 878661 |
| Friends and Family Test (its own feedback) | 89.8% good or very good566 answers, June 2026 | 84.0% good or very good257 answers, June 2026 |
| Appointments (one month) | 9,236 in August 2026Same day 46.4%; face to face 28.8% | 8,619 in August 2026Same day 58.4%; face to face 30.0% |
| Antibiotic items per STAR-PU (one year) | 0.76England 0.74, April 2025 to March 2026 | 0.86England 0.74, April 2025 to March 2026 |
| GPs (full-time equivalent) | 4.0 qualified permanent9.6 including trainees and locums2,872 patients per permanent GP | 6.8 qualified permanent7.7 including trainees and locums2,200 patients per permanent GP |
| CQC rating (a separate source) | Good | Good |
“Clearly higher” appears only when a practice’s likely range lies wholly above every other practice’s here. When the ranges overlap, the survey cannot tell the practices apart and nobody is pointed out. A practice never gets a mark for being lower.
The Practice Grade weighs the survey and access, from NHS appointment and phone data; the other survey questions are from the 2026 GP Patient Survey. The facts are from NHS England, the Care Quality Commission and OHID, are not part of the grade, and are shown as each practice’s own record. NHS England advises against ranking practices on the Friends and Family Test or on appointment figures, and we point nothing out in the facts, vaccination or screening rows.
The full pages
Sources
- 2026 GP Patient Survey: https://www.gp-patient.co.uk/
- Contains information from NHS England, licenced under the current version of the Open Government Licence
- Contains information from the Care Quality Commission, licensed under the Open Government Licence. CQC must be acknowledged as the source of the data; CQC is not responsible for our analysis.
- Contains public sector information licensed under the Open Government Licence v3.0. Antibiotic prescribing: UK Health Security Agency and Office for Health Improvement and Disparities (Fingertips), from NHS Business Services Authority prescribing data.