Rugby · Compare
Central Surgery vs Westside Medical Centre
Two GP practices in the same primary care network, a short way apart. Side by side, with the margin of error on every figure.
Can the survey tell them apart?
Central Surgery and Westside Medical Centre cannot be told apart on the Practice Grade. The likely ranges overlap, so the data does not show that one is ahead of the other, whatever the two numbers are.
Side by side
| Measure | Central SurgeryCV21 3SP | Westside Medical CentreCV21 2DN |
|---|---|---|
| Practice Grade (the 2026 GP Patient Survey and NHS appointment and phone data) | ||
| Practice Grade | 82.4likely range 63.5 to 90.8102 survey answers | 78.1likely range 70.8 to 83.7129 survey answers |
| Label (against the England average) | Cannot be told apart from the England average | Cannot be told apart from the England average |
| Patients who describe the practice as good | 83.3%likely range 56.3% to 95.1%, 102 answers | 77.8%likely range 67.4% to 85.6%, 129 answers |
| Access (mean of the two below) | 80.3%likely range 77.1% to 83.3% | 78.8%likely range 74.5% to 82.5% |
| Appointments within two weeks of booking | 96.3%likely range 94.7% to 97.5%, 11,241 appointmentsClearly higher | 91.0%likely range 86.6% to 94.0%, 3,669 appointments |
| Calls answered by the practice | 64.2%likely range 57.9% to 70.1%, 4,893 calls | 66.6%likely range 59.1% to 73.3%, 3,441 calls |
| More survey questions (not part of the grade) | ||
| Getting through on the phone | 53.3%likely range 27.2% to 77.8%, 88 answers | 69.1%likely range 57.4% to 78.7%, 115 answers |
| Reception and admin team | 88.9%likely range 61.9% to 97.5%, 98 answers | 89.3%likely range 80.0% to 94.6%, 118 answers |
| Having a preferred professional | 29.4%likely range 11.8% to 56.4%, 102 answers | 23.2%likely range 15.2% to 33.7%, 128 answers |
| Seeing your preferred professional | 29.9%likely range 5.8% to 74.8%, 30 answers | 34.5%likely range 16.9% to 57.6%, 31 answers |
| Knowing the next step | 85.3%likely range 58.1% to 96.1%, 99 answers | 86.6%likely range 77.0% to 92.5%, 124 answers |
| Contacting the practice | 70.2%likely range 42.9% to 88.0%, 100 answers | 85.5%likely range 75.9% to 91.7%, 126 answers |
| Wait for an appointment | 89.6%likely range 61.2% to 97.9%, 90 answers | 82.1%likely range 71.5% to 89.4%, 116 answers |
| Being listened to | 85.1%likely range 57.8% to 96.0%, 99 answers | 88.2%likely range 78.8% to 93.7%, 121 answers |
| Care and concern | 85.7%likely range 58.5% to 96.2%, 99 answers | 87.6%likely range 78.1% to 93.3%, 121 answers |
| Confidence and trust | 89.7%likely range 63.0% to 97.8%, 99 answers | 92.7%likely range 84.3% to 96.8%, 119 answers |
| Involvement in decisions | 88.5%likely range 61.0% to 97.4%, 96 answers | 94.4%likely range 86.1% to 97.9%, 111 answers |
| Needs met | 88.6%likely range 61.7% to 97.4%, 99 answers | 90.8%likely range 81.8% to 95.6%, 118 answers |
| Vaccinations and screening (NHS England QOF, not part of the grade) | ||
| Babies at 8 months | 90.8%likely range 85.0% to 94.6%, 142 patients | 89.4%likely range 82.0% to 94.0%, 104 patients |
| Children at 18 months | 88.5%likely range 82.4% to 92.7%, 148 patients | 90.9%likely range 83.6% to 95.1%, 99 patients |
| Children at 5 years | 78.7%likely range 72.4% to 83.8%, 197 patients | 81.1%likely range 73.3% to 87.1%, 122 patients |
| Women aged 25 to 49 | 61.9%likely range 60.2% to 63.5%, 3,493 patients | 59.2%likely range 57.1% to 61.3%, 2,103 patients |
| Women aged 50 to 64 | 70.0%likely range 67.8% to 72.2%, 1,696 patients | 67.0%likely range 64.0% to 69.9%, 980 patients |
| Facts (NHS England, not part of the grade) | ||
| Registered patients | 20,104August 2026 | 11,923August 2026 |
| Primary care network | Rugby PCN | Rugby PCN |
| Phone | 01788 524366 | 01788 544744 |
| Friends and Family Test (its own feedback) | 100.0% good or very good8 answers, June 2026 | 77.8% good or very good9 answers, June 2026 |
| Appointments (one month) | 12,779 in August 2026Same day 81.7%; face to face 39.1% | 3,998 in August 2026Same day 66.9%; face to face 55.0% |
| Antibiotic items per STAR-PU (one year) | 0.73England 0.74, April 2025 to March 2026 | 0.69England 0.74, April 2025 to March 2026 |
| GPs (full-time equivalent) | 10.5 qualified permanent12.7 including trainees and locums1,909 patients per permanent GP | 6.0 qualified permanent9.7 including trainees and locums1,996 patients per permanent GP |
| CQC rating (a separate source) | Good | Good |
“Clearly higher” appears only when a practice’s likely range lies wholly above every other practice’s here. When the ranges overlap, the survey cannot tell the practices apart and nobody is pointed out. A practice never gets a mark for being lower.
The Practice Grade weighs the survey and access, from NHS appointment and phone data; the other survey questions are from the 2026 GP Patient Survey. The facts are from NHS England, the Care Quality Commission and OHID, are not part of the grade, and are shown as each practice’s own record. NHS England advises against ranking practices on the Friends and Family Test or on appointment figures, and we point nothing out in the facts, vaccination or screening rows.
The full pages
Sources
- 2026 GP Patient Survey: https://www.gp-patient.co.uk/
- Contains information from NHS England, licenced under the current version of the Open Government Licence
- Contains information from the Care Quality Commission, licensed under the Open Government Licence. CQC must be acknowledged as the source of the data; CQC is not responsible for our analysis.
- Contains public sector information licensed under the Open Government Licence v3.0. Antibiotic prescribing: UK Health Security Agency and Office for Health Improvement and Disparities (Fingertips), from NHS Business Services Authority prescribing data.