Norwich · Compare
Castle Partnership vs West Pottergate Med Prac
Two GP practices in the same primary care network, a short way apart. Side by side, with the margin of error on every figure.
Can the survey tell them apart?
Castle Partnership and West Pottergate Med Prac cannot be told apart on the Practice Grade. The likely ranges overlap, so the data does not show that one is ahead of the other, whatever the two numbers are.
Side by side
| Measure | Castle PartnershipNR3 1SE | West Pottergate Med PracNR2 4BX |
|---|---|---|
| Practice Grade (the 2026 GP Patient Survey and NHS appointment and phone data) | ||
| Practice Grade | 83.5likely range 70.6 to 89.3112 survey answers | 82.7likely range 78.7 to 85.7115 survey answers |
| Label (against the England average) | Cannot be told apart from the England average | Clearly above the England average |
| Patients who describe the practice as good | 87.3%likely range 68.9% to 95.5%, 112 answers | 87.2%likely range 82.3% to 90.9%, 115 answers |
| Access (mean of the two below) | 74.5%likely range 71.1% to 77.5% | 72.0%likely range 65.5% to 77.4% |
| Appointments within two weeks of booking | 70.8%likely range 65.7% to 75.4%, 5,111 appointments | 70.9%likely range 60.9% to 79.2%, 1,397 appointments |
| Calls answered by the practice | 78.1%likely range 73.7% to 81.9%, 8,305 calls | 73.1%likely range 64.8% to 80.0%, 2,683 calls |
| More survey questions (not part of the grade) | ||
| Getting through on the phone | 72.3%likely range 51.6% to 86.5%, 103 answers | 88.1%likely range 83.0% to 91.9%, 104 answers |
| Reception and admin team | 99.2%likely range 84.5% to 100.0%, 108 answers | 92.3%likely range 88.0% to 95.1%, 111 answers |
| Having a preferred professional | 26.9%likely range 13.3% to 46.8%, 111 answers | 33.2%likely range 27.4% to 39.6%, 114 answers |
| Seeing your preferred professional | Not shown: fewer than 30 answers | 78.8%likely range 68.4% to 86.5%, 40 answers |
| Knowing the next step | 94.7%likely range 78.3% to 98.9%, 112 answers | 95.3%likely range 91.6% to 97.4%, 108 answers |
| Contacting the practice | 83.7%likely range 64.7% to 93.5%, 112 answers | 90.8%likely range 86.3% to 93.9%, 112 answers |
| Wait for an appointment | 80.3%likely range 59.5% to 91.9%, 99 answers | 77.7%likely range 71.5% to 82.9%, 103 answers |
| Being listened to | 93.5%likely range 76.2% to 98.5%, 108 answers | 92.9%likely range 88.7% to 95.6%, 113 answers |
| Care and concern | 91.4%likely range 73.5% to 97.6%, 108 answers | 86.0%likely range 80.9% to 89.9%, 114 answers |
| Confidence and trust | 98.7%likely range 83.7% to 99.9%, 108 answers | 94.0%likely range 90.1% to 96.4%, 112 answers |
| Involvement in decisions | 99.4%likely range 84.4% to 100.0%, 104 answers | 94.3%likely range 90.3% to 96.7%, 105 answers |
| Needs met | 91.4%likely range 73.3% to 97.6%, 106 answers | 90.6%likely range 86.1% to 93.7%, 114 answers |
| Vaccinations and screening (NHS England QOF, not part of the grade) | ||
| Babies at 8 months | 91.6%likely range 85.6% to 95.2%, 131 patients | 86.7%likely range 75.8% to 93.1%, 60 patients |
| Children at 18 months | 90.6%likely range 84.5% to 94.4%, 138 patients | 91.0%likely range 81.8% to 95.8%, 67 patients |
| Children at 5 years | 88.8%likely range 82.6% to 93.0%, 143 patients | 91.2%likely range 81.1% to 96.2%, 57 patients |
| Women aged 25 to 49 | 69.9%likely range 68.2% to 71.5%, 3,022 patients | 74.6%likely range 72.1% to 76.9%, 1,294 patients |
| Women aged 50 to 64 | 74.9%likely range 72.6% to 77.0%, 1,476 patients | 80.1%likely range 76.1% to 83.7%, 423 patients |
| Facts (NHS England, not part of the grade) | ||
| Registered patients | 17,582August 2026 | 5,857August 2026 |
| Primary care network | Central Norwich PCN | Central Norwich PCN |
| Phone | 01603 448800 | 01603 513333 |
| Friends and Family Test (its own feedback) | 96.5% good or very good775 answers, June 2026 | 96.1% good or very good127 answers, June 2026 |
| Appointments (one month) | 8,108 in August 2026Same day 33.1%; face to face 78.9% | 2,598 in August 2026Same day 27.3%; face to face 82.0% |
| Antibiotic items per STAR-PU (one year) | 0.78England 0.74, April 2025 to March 2026 | 0.45England 0.74, April 2025 to March 2026 |
| GPs (full-time equivalent) | 9.8 qualified permanent13.8 including trainees and locums1,794 patients per permanent GP | 2.5 qualified permanent2.5 including trainees and locums2,386 patients per permanent GP |
| CQC rating (a separate source) | Good | Good |
“Clearly higher” appears only when a practice’s likely range lies wholly above every other practice’s here. When the ranges overlap, the survey cannot tell the practices apart and nobody is pointed out. A practice never gets a mark for being lower.
The Practice Grade weighs the survey and access, from NHS appointment and phone data; the other survey questions are from the 2026 GP Patient Survey. The facts are from NHS England, the Care Quality Commission and OHID, are not part of the grade, and are shown as each practice’s own record. NHS England advises against ranking practices on the Friends and Family Test or on appointment figures, and we point nothing out in the facts, vaccination or screening rows.
The full pages
Sources
- 2026 GP Patient Survey: https://www.gp-patient.co.uk/
- Contains information from NHS England, licenced under the current version of the Open Government Licence
- Contains information from the Care Quality Commission, licensed under the Open Government Licence. CQC must be acknowledged as the source of the data; CQC is not responsible for our analysis.
- Contains public sector information licensed under the Open Government Licence v3.0. Antibiotic prescribing: UK Health Security Agency and Office for Health Improvement and Disparities (Fingertips), from NHS Business Services Authority prescribing data.