Westmorland and Furness · Compare
Captain French Surgery vs Station House Surgery
Two GP practices in the same primary care network, a short way apart. Side by side, with the margin of error on every figure.
Can the survey tell them apart?
Captain French Surgery and Station House Surgery cannot be told apart on the Practice Grade. The likely ranges overlap, so the data does not show that one is ahead of the other, whatever the two numbers are.
Add a third practiceAll practices in Westmorland and Furness
Side by side
| Measure | Captain French SurgeryLA9 4JE | Station House SurgeryLA9 6SA |
|---|---|---|
| Practice Grade (the 2026 GP Patient Survey and NHS appointment and phone data) | ||
| Practice Grade | 89.0likely range 83.5 to 91.5121 survey answers | 83.6likely range 76.3 to 87.8111 survey answers |
| Label (against the England average) | Clearly above the England average | Clearly above the England average |
| Patients who describe the practice as good | 95.2%likely range 87.5% to 98.3%, 121 answers | 88.2%likely range 78.0% to 94.0%, 111 answers |
| Access (mean of the two below) | 74.5%likely range 70.4% to 78.1% | 72.7%likely range 68.5% to 76.4% |
| Appointments within two weeks of booking | 70.8%likely range 64.5% to 76.3%, 3,419 appointments | 72.3%likely range 65.7% to 78.0%, 3,066 appointments |
| Calls answered by the practice | 78.2%likely range 72.7% to 82.9%, 5,191 calls | 73.0%likely range 67.7% to 77.8%, 6,037 calls |
| More survey questions (not part of the grade) | ||
| Getting through on the phone | 84.0%likely range 73.3% to 91.0%, 112 answers | 87.0%likely range 76.0% to 93.4%, 102 answers |
| Reception and admin team | 97.5%likely range 90.6% to 99.4%, 117 answers | 96.6%likely range 88.6% to 99.0%, 107 answers |
| Having a preferred professional | 34.9%likely range 24.8% to 46.6%, 120 answers | 25.3%likely range 16.3% to 37.1%, 112 answers |
| Seeing your preferred professional | 48.8%likely range 29.8% to 68.1%, 40 answers | 38.2%likely range 19.3% to 61.5%, 31 answers |
| Knowing the next step | 96.0%likely range 88.4% to 98.7%, 117 answers | 90.4%likely range 80.4% to 95.5%, 107 answers |
| Contacting the practice | 93.1%likely range 84.6% to 97.1%, 119 answers | 85.6%likely range 74.8% to 92.3%, 108 answers |
| Wait for an appointment | 68.5%likely range 56.5% to 78.5%, 111 answers | 79.2%likely range 66.9% to 87.7%, 99 answers |
| Being listened to | 98.9%likely range 92.8% to 99.8%, 117 answers | 89.9%likely range 79.8% to 95.2%, 107 answers |
| Care and concern | 99.5%likely range 93.9% to 100.0%, 118 answers | 89.4%likely range 79.2% to 94.9%, 107 answers |
| Confidence and trust | 99.0%likely range 93.0% to 99.9%, 119 answers | 89.4%likely range 79.2% to 94.9%, 107 answers |
| Involvement in decisions | 99.5%likely range 93.6% to 100.0%, 113 answers | 90.2%likely range 79.8% to 95.5%, 101 answers |
| Needs met | 97.9%likely range 91.3% to 99.5%, 118 answers | 90.1%likely range 80.2% to 95.4%, 108 answers |
| Vaccinations and screening (NHS England QOF, not part of the grade) | ||
| Babies at 8 months | 92.3%likely range 85.6% to 96.1%, 104 patients | 94.1%likely range 85.8% to 97.7%, 68 patients |
| Children at 18 months | 89.1%likely range 81.5% to 93.8%, 101 patients | 93.3%likely range 85.3% to 97.1%, 75 patients |
| Children at 5 years | 86.0%likely range 77.5% to 91.6%, 93 patients | 88.4%likely range 78.8% to 94.0%, 69 patients |
| Women aged 25 to 49 | 72.5%likely range 70.5% to 74.5%, 1,925 patients | 69.7%likely range 67.2% to 72.1%, 1,393 patients |
| Women aged 50 to 64 | 75.3%likely range 72.8% to 77.7%, 1,194 patients | 75.1%likely range 72.3% to 77.6%, 994 patients |
| Facts (NHS England, not part of the grade) | ||
| Registered patients | 11,768August 2026 | 9,985August 2026 |
| Primary care network | Kendal PCN | Kendal PCN |
| Phone | 01539 720241 | 01539 722660 |
| Friends and Family Test (its own feedback) | 97.6% good or very good164 answers, June 2026 | 95.9% good or very good485 answers, June 2026 |
| Appointments (one month) | 4,464 in August 2026Same day 32.5%; face to face 72.3% | 4,233 in August 2026Same day 38.8%; face to face 74.3% |
| Antibiotic items per STAR-PU (one year) | 0.79England 0.74, April 2025 to March 2026 | 0.77England 0.74, April 2025 to March 2026 |
| GPs (full-time equivalent) | 6.1 qualified permanent6.9 including trainees and locums1,941 patients per permanent GP | 4.4 qualified permanent7.6 including trainees and locums2,253 patients per permanent GP |
| CQC rating (a separate source) | Good | Good |
“Clearly higher” appears only when a practice’s likely range lies wholly above every other practice’s here. When the ranges overlap, the survey cannot tell the practices apart and nobody is pointed out. A practice never gets a mark for being lower.
The Practice Grade weighs the survey and access, from NHS appointment and phone data; the other survey questions are from the 2026 GP Patient Survey. The facts are from NHS England, the Care Quality Commission and OHID, are not part of the grade, and are shown as each practice’s own record. NHS England advises against ranking practices on the Friends and Family Test or on appointment figures, and we point nothing out in the facts, vaccination or screening rows.
The full pages
Sources
- 2026 GP Patient Survey: https://www.gp-patient.co.uk/
- Contains information from NHS England, licenced under the current version of the Open Government Licence
- Contains information from the Care Quality Commission, licensed under the Open Government Licence. CQC must be acknowledged as the source of the data; CQC is not responsible for our analysis.
- Contains public sector information licensed under the Open Government Licence v3.0. Antibiotic prescribing: UK Health Security Agency and Office for Health Improvement and Disparities (Fingertips), from NHS Business Services Authority prescribing data.