Welwyn Hatfield · Compare
Burvill House Surgery vs Potterells Medical Centre
Two GP practices in the same primary care network, a short way apart. Side by side, with the margin of error on every figure.
Can the survey tell them apart?
Burvill House Surgery and Potterells Medical Centre cannot be told apart on the Practice Grade. The likely ranges overlap, so the data does not show that one is ahead of the other, whatever the two numbers are.
Side by side
| Measure | Burvill House SurgeryAL10 8HP | Potterells Medical CentreAL9 7SN |
|---|---|---|
| Practice Grade (the 2026 GP Patient Survey and NHS appointment and phone data) | ||
| Practice Grade | 80.3likely range 69.8 to 87.489 survey answers | 77.5likely range 61.2 to 87.6104 survey answers |
| Label (against the England average) | Cannot be told apart from the England average | Cannot be told apart from the England average |
| Patients who describe the practice as good | 78.3%likely range 63.4% to 88.3%, 89 answers | 74.8%likely range 51.6% to 89.2%, 104 answers |
| Access (mean of the two below) | 84.9%likely range 80.4% to 88.4% | 83.7%likely range 79.6% to 87.0% |
| Appointments within two weeks of booking | 91.4%likely range 86.0% to 94.9%, 2,386 appointments | 93.7%likely range 90.0% to 96.1%, 3,864 appointments |
| Calls answered by the practice | 78.4%likely range 71.0% to 84.3%, 3,059 calls | 73.7%likely range 66.4% to 79.9%, 3,368 calls |
| More survey questions (not part of the grade) | ||
| Getting through on the phone | 54.2%likely range 38.6% to 69.0%, 84 answers | 62.2%likely range 38.0% to 81.6%, 90 answers |
| Reception and admin team | 87.2%likely range 73.3% to 94.4%, 87 answers | 82.4%likely range 58.6% to 93.9%, 96 answers |
| Having a preferred professional | 27.2%likely range 15.8% to 42.7%, 88 answers | 28.8%likely range 13.2% to 51.8%, 105 answers |
| Seeing your preferred professional | Not shown: fewer than 30 answers | 39.0%likely range 12.2% to 74.6%, 35 answers |
| Knowing the next step | 83.3%likely range 67.8% to 92.2%, 78 answers | 87.4%likely range 64.3% to 96.4%, 96 answers |
| Contacting the practice | 76.6%likely range 60.9% to 87.2%, 84 answers | 86.5%likely range 63.4% to 96.0%, 97 answers |
| Wait for an appointment | 71.7%likely range 55.3% to 83.9%, 79 answers | 70.4%likely range 44.8% to 87.4%, 85 answers |
| Being listened to | 86.1%likely range 71.7% to 93.8%, 84 answers | 89.1%likely range 66.0% to 97.2%, 94 answers |
| Care and concern | 83.5%likely range 68.6% to 92.2%, 83 answers | 82.3%likely range 58.3% to 93.9%, 94 answers |
| Confidence and trust | 88.0%likely range 73.9% to 95.0%, 83 answers | 92.4%likely range 69.6% to 98.5%, 91 answers |
| Involvement in decisions | 86.3%likely range 71.6% to 94.0%, 81 answers | 84.9%likely range 60.4% to 95.4%, 89 answers |
| Needs met | 86.1%likely range 71.5% to 93.9%, 82 answers | 88.4%likely range 64.8% to 97.0%, 91 answers |
| Vaccinations and screening (NHS England QOF, not part of the grade) | ||
| Babies at 8 months | 91.3%likely range 84.4% to 95.4%, 104 patients | 84.0%likely range 74.1% to 90.6%, 75 patients |
| Children at 18 months | 90.1%likely range 82.7% to 94.5%, 101 patients | 84.0%likely range 74.1% to 90.6%, 75 patients |
| Children at 5 years | 86.6%likely range 79.3% to 91.6%, 119 patients | 82.1%likely range 72.1% to 89.0%, 78 patients |
| Women aged 25 to 49 | 51.8%likely range 49.8% to 53.8%, 2,452 patients | 50.8%likely range 48.9% to 52.7%, 2,633 patients |
| Women aged 50 to 64 | 66.6%likely range 63.3% to 69.8%, 805 patients | 80.3%likely range 77.6% to 82.8%, 909 patients |
| Facts (NHS England, not part of the grade) | ||
| Registered patients | 12,122August 2026 | 16,417August 2026 |
| Primary care network | Hatfield PCN | Hatfield PCN |
| Phone | 01707 269091 | 01707 273338 |
| Friends and Family Test (its own feedback) | 95.0% good or very good421 answers, June 2026 | 93.9% good or very good131 answers, June 2026 |
| Appointments (one month) | 3,302 in August 2026Same day 55.4%; face to face 60.5% | 5,041 in August 2026Same day 37.8%; face to face 74.3% |
| Antibiotic items per STAR-PU (one year) | 0.64England 0.74, April 2025 to March 2026 | 0.73England 0.74, April 2025 to March 2026 |
| GPs (full-time equivalent) | 5.0 qualified permanent8.6 including trainees and locums2,431 patients per permanent GP | 7.9 qualified permanent11.6 including trainees and locums2,073 patients per permanent GP |
| CQC rating (a separate source) | Good | Good |
“Clearly higher” appears only when a practice’s likely range lies wholly above every other practice’s here. When the ranges overlap, the survey cannot tell the practices apart and nobody is pointed out. A practice never gets a mark for being lower.
The Practice Grade weighs the survey and access, from NHS appointment and phone data; the other survey questions are from the 2026 GP Patient Survey. The facts are from NHS England, the Care Quality Commission and OHID, are not part of the grade, and are shown as each practice’s own record. NHS England advises against ranking practices on the Friends and Family Test or on appointment figures, and we point nothing out in the facts, vaccination or screening rows.
The full pages
Sources
- 2026 GP Patient Survey: https://www.gp-patient.co.uk/
- Contains information from NHS England, licenced under the current version of the Open Government Licence
- Contains information from the Care Quality Commission, licensed under the Open Government Licence. CQC must be acknowledged as the source of the data; CQC is not responsible for our analysis.
- Contains public sector information licensed under the Open Government Licence v3.0. Antibiotic prescribing: UK Health Security Agency and Office for Health Improvement and Disparities (Fingertips), from NHS Business Services Authority prescribing data.