Ipswich · Compare
Burlington Primary Care vs Hawthorn Drive Surgery
Two GP practices in the same primary care network, a short way apart. Side by side, with the margin of error on every figure.
Can the survey tell them apart?
Burlington Primary Care and Hawthorn Drive Surgery cannot be told apart on the Practice Grade. The likely ranges overlap, so the data does not show that one is ahead of the other, whatever the two numbers are.
Side by side
| Measure | Burlington Primary CareIP1 2EU | Hawthorn Drive SurgeryIP2 0QQ |
|---|---|---|
| Practice Grade (the 2026 GP Patient Survey and NHS appointment and phone data) | ||
| Practice Grade | 70.8likely range 56.6 to 81.5100 survey answers | 77.0likely range 66.7 to 84.491 survey answers |
| Label (against the England average) | Cannot be told apart from the England average | Cannot be told apart from the England average |
| Patients who describe the practice as good | 67.8%likely range 47.5% to 83.0%, 100 answers | 76.0%likely range 61.3% to 86.4%, 91 answers |
| Access (mean of the two below) | 77.8%likely range 74.4% to 80.8% | 79.3%likely range 75.5% to 82.5% |
| Appointments within two weeks of booking | 86.5%likely range 82.0% to 89.9%, 4,445 appointments | 80.3%likely range 74.8% to 84.8%, 3,663 appointments |
| Calls answered by the practice | 69.1%likely range 63.8% to 74.0%, 6,550 calls | 78.2%likely range 72.9% to 82.8%, 5,529 calls |
| More survey questions (not part of the grade) | ||
| Getting through on the phone | 45.3%likely range 27.3% to 64.6%, 100 answers | 59.9%likely range 44.3% to 73.7%, 85 answers |
| Reception and admin team | 79.5%likely range 59.6% to 91.1%, 99 answers | 77.3%likely range 62.3% to 87.6%, 87 answers |
| Having a preferred professional | 27.3%likely range 13.5% to 47.4%, 101 answers | 38.4%likely range 25.1% to 53.7%, 89 answers |
| Seeing your preferred professional | Not shown: fewer than 30 answers | Not shown: fewer than 30 answers |
| Knowing the next step | 84.2%likely range 64.4% to 94.0%, 96 answers | 85.1%likely range 70.9% to 93.1%, 85 answers |
| Contacting the practice | 65.8%likely range 45.6% to 81.6%, 99 answers | 75.3%likely range 60.3% to 86.0%, 88 answers |
| Wait for an appointment | 75.1%likely range 52.1% to 89.3%, 78 answers | 81.1%likely range 65.7% to 90.6%, 79 answers |
| Being listened to | 81.8%likely range 61.8% to 92.6%, 97 answers | 85.2%likely range 71.3% to 93.0%, 88 answers |
| Care and concern | 82.8%likely range 62.8% to 93.3%, 95 answers | 84.1%likely range 69.9% to 92.3%, 87 answers |
| Confidence and trust | 93.4%likely range 75.4% to 98.5%, 94 answers | 92.8%likely range 80.5% to 97.6%, 86 answers |
| Involvement in decisions | 91.2%likely range 72.4% to 97.6%, 93 answers | 85.9%likely range 70.6% to 93.9%, 74 answers |
| Needs met | 92.2%likely range 73.8% to 98.0%, 93 answers | 83.6%likely range 69.2% to 92.1%, 85 answers |
| Vaccinations and screening (NHS England QOF, not part of the grade) | ||
| Babies at 8 months | 77.1%likely range 70.4% to 82.7%, 175 patients | 89.6%likely range 82.6% to 93.9%, 115 patients |
| Children at 18 months | 75.9%likely range 68.8% to 81.9%, 162 patients | 94.4%likely range 89.0% to 97.3%, 126 patients |
| Children at 5 years | 72.3%likely range 65.3% to 78.4%, 177 patients | 89.5%likely range 83.4% to 93.5%, 143 patients |
| Women aged 25 to 49 | 72.4%likely range 70.7% to 74.0%, 2,854 patients | 74.4%likely range 72.4% to 76.2%, 2,020 patients |
| Women aged 50 to 64 | 70.6%likely range 67.8% to 73.2%, 1,105 patients | 75.5%likely range 72.3% to 78.5%, 740 patients |
| Facts (NHS England, not part of the grade) | ||
| Registered patients | 15,795August 2026 | 11,040August 2026 |
| Primary care network | Orwell PCN | Orwell PCN |
| Phone | 01473 211661 | 01473 556767 |
| Friends and Family Test (its own feedback) | No results for June 2026 | No results for June 2026 |
| Appointments (one month) | 9,423 in August 2026Same day 59.2%; face to face 33.5% | 4,403 in August 2026Same day 36.1%; face to face 65.2% |
| Antibiotic items per STAR-PU (one year) | 0.70England 0.74, April 2025 to March 2026 | 0.90England 0.74, April 2025 to March 2026 |
| GPs (full-time equivalent) | 5.2 qualified permanent6.3 including trainees and locums3,020 patients per permanent GP | 4.2 qualified permanent6.3 including trainees and locums2,637 patients per permanent GP |
| CQC rating (a separate source) | Good | Good |
“Clearly higher” appears only when a practice’s likely range lies wholly above every other practice’s here. When the ranges overlap, the survey cannot tell the practices apart and nobody is pointed out. A practice never gets a mark for being lower.
The Practice Grade weighs the survey and access, from NHS appointment and phone data; the other survey questions are from the 2026 GP Patient Survey. The facts are from NHS England, the Care Quality Commission and OHID, are not part of the grade, and are shown as each practice’s own record. NHS England advises against ranking practices on the Friends and Family Test or on appointment figures, and we point nothing out in the facts, vaccination or screening rows.
The full pages
Sources
- 2026 GP Patient Survey: https://www.gp-patient.co.uk/
- Contains information from NHS England, licenced under the current version of the Open Government Licence
- Contains information from the Care Quality Commission, licensed under the Open Government Licence. CQC must be acknowledged as the source of the data; CQC is not responsible for our analysis.
- Contains public sector information licensed under the Open Government Licence v3.0. Antibiotic prescribing: UK Health Security Agency and Office for Health Improvement and Disparities (Fingertips), from NHS Business Services Authority prescribing data.