Redcar and Cleveland · Compare
Brotton Surgery vs Hillside Practice
Two GP practices in the same primary care network, a short way apart. Side by side, with the margin of error on every figure.
Can the survey tell them apart?
Brotton Surgery and Hillside Practice cannot be told apart on the Practice Grade. The likely ranges overlap, so the data does not show that one is ahead of the other, whatever the two numbers are.
Side by side
| Measure | Brotton SurgeryTS12 2FF | Hillside PracticeTS12 2TG |
|---|---|---|
| Practice Grade (the 2026 GP Patient Survey and NHS appointment and phone data) | ||
| Practice Grade | 79.2likely range 74.7 to 82.6128 survey answers | 73.8likely range 66.3 to 79.9119 survey answers |
| Label (against the England average) | Clearly above the England average | Cannot be told apart from the England average |
| Patients who describe the practice as good | 86.9%likely range 80.8% to 91.3%, 128 answers | 72.6%likely range 61.9% to 81.2%, 119 answers |
| Access (mean of the two below) | 61.0%likely range 56.0% to 65.6% | 76.5%likely range 73.6% to 79.0%Clearly higher |
| Appointments within two weeks of booking | 68.1%likely range 59.5% to 75.6%, 1,920 appointments | 94.1%likely range 90.4% to 96.5%, 3,694 appointmentsClearly higher |
| Calls answered by the practice | 53.8%likely range 48.6% to 59.0%, 7,230 calls | 58.8%likely range 54.4% to 63.1%, 10,195 calls |
| More survey questions (not part of the grade) | ||
| Getting through on the phone | 82.5%likely range 75.7% to 87.8%, 122 answers | 38.3%likely range 28.3% to 49.4%, 117 answers |
| Reception and admin team | 92.1%likely range 86.8% to 95.4%, 126 answers | 80.6%likely range 70.5% to 87.8%, 117 answers |
| Having a preferred professional | 44.8%likely range 37.3% to 52.6%, 129 answers | 29.9%likely range 20.8% to 40.9%, 115 answers |
| Seeing your preferred professional | 67.2%likely range 55.9% to 76.9%, 61 answers | 25.8%likely range 11.9% to 47.3%, 33 answers |
| Knowing the next step | 89.6%likely range 83.8% to 93.5%, 125 answers | 77.8%likely range 67.1% to 85.8%, 111 answers |
| Contacting the practice | 87.8%likely range 81.7% to 92.0%, 125 answers | 57.3%likely range 46.2% to 67.7%, 116 answers |
| Wait for an appointment | 57.7%likely range 49.7% to 65.3%, 121 answers | 64.8%likely range 53.2% to 74.9%, 106 answers |
| Being listened to | 93.4%likely range 88.4% to 96.4%, 126 answers | 82.2%likely range 72.1% to 89.2%, 114 answers |
| Care and concern | 95.4%likely range 90.8% to 97.7%, 126 answers | 83.6%likely range 73.7% to 90.2%, 115 answers |
| Confidence and trust | 98.1%likely range 94.5% to 99.4%, 124 answers | 91.7%likely range 83.2% to 96.1%, 111 answers |
| Involvement in decisions | 98.3%likely range 94.7% to 99.5%, 120 answers | 90.2%likely range 81.0% to 95.2%, 106 answers |
| Needs met | 98.3%likely range 94.8% to 99.5%, 123 answers | 86.9%likely range 77.4% to 92.8%, 111 answers |
| Vaccinations and screening (NHS England QOF, not part of the grade) | ||
| Babies at 8 months | 97.3%likely range 90.8% to 99.3%, 75 patients | 97.0%likely range 89.8% to 99.2%, 67 patients |
| Children at 18 months | 95.9%likely range 88.6% to 98.6%, 73 patients | 96.1%likely range 89.2% to 98.7%, 77 patients |
| Children at 5 years | 89.9%likely range 80.5% to 95.0%, 69 patients | 93.8%likely range 85.0% to 97.5%, 64 patients |
| Women aged 25 to 49 | 74.5%likely range 71.9% to 76.9%, 1,155 patients | 69.9%likely range 67.3% to 72.3%, 1,305 patients |
| Women aged 50 to 64 | 72.6%likely range 69.5% to 75.6%, 804 patients | 74.3%likely range 71.4% to 77.1%, 900 patients |
| Facts (NHS England, not part of the grade) | ||
| Registered patients | 7,852August 2026 | 9,300August 2026 |
| Primary care network | East Cleveland PCN | East Cleveland PCN |
| Phone | 01287 676215 | 01287 650430 |
| Friends and Family Test (its own feedback) | 100.0% good or very good22 answers, June 2026 | 92.8% good or very good180 answers, June 2026 |
| Appointments (one month) | 3,524 in August 2026Same day 30.2%; face to face 79.7% | 4,775 in August 2026Same day 47.0%; face to face 51.4% |
| Antibiotic items per STAR-PU (one year) | 0.86England 0.74, April 2025 to March 2026 | 0.96England 0.74, April 2025 to March 2026 |
| GPs (full-time equivalent) | 2.4 qualified permanent3.0 including trainees and locums3,327 patients per permanent GP | 4.3 qualified permanent6.5 including trainees and locums2,155 patients per permanent GP |
| CQC rating (a separate source) | Good | Good |
“Clearly higher” appears only when a practice’s likely range lies wholly above every other practice’s here. When the ranges overlap, the survey cannot tell the practices apart and nobody is pointed out. A practice never gets a mark for being lower.
The Practice Grade weighs the survey and access, from NHS appointment and phone data; the other survey questions are from the 2026 GP Patient Survey. The facts are from NHS England, the Care Quality Commission and OHID, are not part of the grade, and are shown as each practice’s own record. NHS England advises against ranking practices on the Friends and Family Test or on appointment figures, and we point nothing out in the facts, vaccination or screening rows.
The full pages
Sources
- 2026 GP Patient Survey: https://www.gp-patient.co.uk/
- Contains information from NHS England, licenced under the current version of the Open Government Licence
- Contains information from the Care Quality Commission, licensed under the Open Government Licence. CQC must be acknowledged as the source of the data; CQC is not responsible for our analysis.
- Contains public sector information licensed under the Open Government Licence v3.0. Antibiotic prescribing: UK Health Security Agency and Office for Health Improvement and Disparities (Fingertips), from NHS Business Services Authority prescribing data.