Walsall · Compare
Broadway Medical Centre vs Palfrey Health Centre
Two GP practices in the same primary care network, a short way apart. Side by side, with the margin of error on every figure.
Can the survey tell them apart?
Broadway Medical Centre and Palfrey Health Centre cannot be told apart on the Practice Grade. The likely ranges overlap, so the data does not show that one is ahead of the other, whatever the two numbers are.
Side by side
| Measure | Broadway Medical CentreWS1 3HD | Palfrey Health CentreWS1 4JQ |
|---|---|---|
| Practice Grade (the 2026 GP Patient Survey and NHS appointment and phone data) | ||
| Practice Grade | 70.2likely range 62.9 to 76.295 survey answers | 73.5likely range 66.9 to 79.183 survey answers |
| Label (against the England average) | Cannot be told apart from the England average | Cannot be told apart from the England average |
| Patients who describe the practice as good | 71.5%likely range 61.6% to 79.6%, 95 answers | 70.8%likely range 61.7% to 78.5%, 83 answers |
| Access (mean of the two below) | 67.0%likely range 59.5% to 73.2% | 79.7%likely range 73.9% to 84.3%Clearly higher |
| Appointments within two weeks of booking | 76.5%likely range 69.0% to 82.7%, 2,208 appointments | 88.7%likely range 82.4% to 92.9%, 2,152 appointments |
| Calls answered by the practice | Not in the grade: no phone data | 70.7%likely range 60.8% to 78.9%, 1,963 calls |
| More survey questions (not part of the grade) | ||
| Getting through on the phone | 51.2%likely range 41.1% to 61.2%, 93 answers | 50.8%likely range 41.2% to 60.4%, 77 answers |
| Reception and admin team | 88.0%likely range 79.7% to 93.2%, 93 answers | 66.5%likely range 57.0% to 74.8%, 80 answers |
| Having a preferred professional | 36.6%likely range 27.5% to 46.8%, 94 answers | 45.7%likely range 36.7% to 55.0%, 83 answers |
| Seeing your preferred professional | 14.6%likely range 5.8% to 32.0%, 30 answers | 29.4%likely range 19.1% to 42.2%, 44 answers |
| Knowing the next step | 77.3%likely range 67.1% to 85.0%, 85 answers | 71.8%likely range 62.3% to 79.7%, 76 answers |
| Contacting the practice | 71.1%likely range 61.0% to 79.5%, 91 answers | 65.9%likely range 56.3% to 74.3%, 79 answers |
| Wait for an appointment | 46.5%likely range 36.0% to 57.4%, 82 answers | 55.6%likely range 44.9% to 65.8%, 64 answers |
| Being listened to | 84.5%likely range 75.3% to 90.7%, 87 answers | 82.7%likely range 74.2% to 88.8%, 77 answers |
| Care and concern | 81.8%likely range 72.3% to 88.5%, 88 answers | 86.4%likely range 78.4% to 91.8%, 76 answers |
| Confidence and trust | 92.0%likely range 84.3% to 96.1%, 88 answers | 95.1%likely range 89.0% to 97.9%, 76 answers |
| Involvement in decisions | 89.3%likely range 80.9% to 94.3%, 85 answers | 94.6%likely range 88.1% to 97.7%, 72 answers |
| Needs met | 85.7%likely range 76.8% to 91.6%, 87 answers | 90.7%likely range 83.3% to 95.0%, 75 answers |
| Vaccinations and screening (NHS England QOF, not part of the grade) | ||
| Babies at 8 months | 84.6%likely range 75.0% to 91.0%, 78 patients | 90.3%likely range 80.5% to 95.5%, 62 patients |
| Children at 18 months | 87.8%likely range 79.4% to 93.0%, 90 patients | 90.1%likely range 81.0% to 95.1%, 71 patients |
| Children at 5 years | 87.9%likely range 79.6% to 93.1%, 91 patients | 93.5%likely range 84.6% to 97.5%, 62 patients |
| Women aged 25 to 49 | 73.8%likely range 71.1% to 76.3%, 1,118 patients | 48.5%likely range 45.2% to 51.7%, 906 patients |
| Women aged 50 to 64 | 78.2%likely range 73.7% to 82.0%, 380 patients | 67.9%likely range 62.1% to 73.3%, 262 patients |
| Facts (NHS England, not part of the grade) | ||
| Registered patients | 6,313August 2026 | 4,790August 2026 |
| Primary care network | Walsall South 2 PCN | Walsall South 2 PCN |
| Phone | 01922 622064 | 01922 627788 |
| Friends and Family Test (its own feedback) | 90.4% good or very good166 answers, June 2026 | 100.0% good or very good13 answers, June 2026 |
| Appointments (one month) | 2,882 in August 2026Same day 36.6%; face to face 90.3% | 2,567 in August 2026Same day 49.9%; face to face 50.2% |
| Antibiotic items per STAR-PU (one year) | 0.60England 0.74, April 2025 to March 2026 | 0.76England 0.74, April 2025 to March 2026 |
| GPs (full-time equivalent) | 2.3 qualified permanent2.3 including trainees and locums2,706 patients per permanent GP | 0.9 qualified permanent1.9 including trainees and locums |
| CQC rating (a separate source) | Good | Good |
“Clearly higher” appears only when a practice’s likely range lies wholly above every other practice’s here. When the ranges overlap, the survey cannot tell the practices apart and nobody is pointed out. A practice never gets a mark for being lower.
The Practice Grade weighs the survey and access, from NHS appointment and phone data; the other survey questions are from the 2026 GP Patient Survey. The facts are from NHS England, the Care Quality Commission and OHID, are not part of the grade, and are shown as each practice’s own record. NHS England advises against ranking practices on the Friends and Family Test or on appointment figures, and we point nothing out in the facts, vaccination or screening rows.
The full pages
Sources
- 2026 GP Patient Survey: https://www.gp-patient.co.uk/
- Contains information from NHS England, licenced under the current version of the Open Government Licence
- Contains information from the Care Quality Commission, licensed under the Open Government Licence. CQC must be acknowledged as the source of the data; CQC is not responsible for our analysis.
- Contains public sector information licensed under the Open Government Licence v3.0. Antibiotic prescribing: UK Health Security Agency and Office for Health Improvement and Disparities (Fingertips), from NHS Business Services Authority prescribing data.