Richmond upon Thames · Compare
Broad Lane Surgery vs Staines Road Medical Centre
Two GP practices in the same primary care network, a short way apart. Side by side, with the margin of error on every figure.
Can the survey tell them apart?
Broad Lane Surgery and Staines Road Medical Centre cannot be told apart on the Practice Grade. The likely ranges overlap, so the data does not show that one is ahead of the other, whatever the two numbers are.
Side by side
| Measure | Broad Lane SurgeryTW12 3AX | Staines Road Medical CentreTW2 5AU |
|---|---|---|
| Practice Grade (the 2026 GP Patient Survey and NHS appointment and phone data) | ||
| Practice Grade | 85.2likely range 80.7 to 88.5109 survey answers | 86.6likely range 82.4 to 88.9105 survey answers |
| Label (against the England average) | Clearly above the England average | Clearly above the England average |
| Patients who describe the practice as good | 87.3%likely range 81.4% to 91.5%, 109 answers | 84.9%likely range 81.5% to 87.7%, 105 answers |
| Access (mean of the two below) | 80.3%likely range 73.9% to 85.1% | 90.5%likely range 78.9% to 94.6% |
| Appointments within two weeks of booking | 75.2%likely range 64.7% to 83.4%, 1,221 appointments | 92.7%likely range 71.8% to 98.4%, 273 appointments |
| Calls answered by the practice | 85.3%likely range 78.1% to 90.4%, 2,649 calls | 88.2%likely range 78.1% to 94.0%, 1,350 calls |
| More survey questions (not part of the grade) | ||
| Getting through on the phone | 58.4%likely range 50.4% to 65.9%, 100 answers | 79.7%likely range 75.7% to 83.1%, 95 answers |
| Reception and admin team | 83.7%likely range 77.2% to 88.6%, 105 answers | 95.8%likely range 93.7% to 97.3%, 102 answers |
| Having a preferred professional | 49.1%likely range 41.6% to 56.7%, 109 answers | 32.6%likely range 28.7% to 36.8%, 106 answers |
| Seeing your preferred professional | 26.4%likely range 17.2% to 38.1%, 45 answers | 51.0%likely range 44.1% to 57.9%, 42 answers |
| Knowing the next step | 82.0%likely range 75.3% to 87.1%, 107 answers | 86.4%likely range 83.1% to 89.2%, 102 answers |
| Contacting the practice | 78.2%likely range 71.3% to 83.8%, 109 answers | 84.1%likely range 80.6% to 87.0%, 104 answers |
| Wait for an appointment | 76.0%likely range 68.7% to 82.1%, 101 answers | 66.1%likely range 61.8% to 70.2%, 99 answers |
| Being listened to | 92.6%likely range 87.5% to 95.7%, 107 answers | 90.5%likely range 87.6% to 92.8%, 102 answers |
| Care and concern | 91.7%likely range 86.3% to 95.0%, 106 answers | 86.0%likely range 82.7% to 88.8%, 102 answers |
| Confidence and trust | 95.9%likely range 91.6% to 98.0%, 106 answers | 97.8%likely range 96.0% to 98.8%, 101 answers |
| Involvement in decisions | 94.6%likely range 89.9% to 97.2%, 104 answers | 95.9%likely range 93.7% to 97.4%, 96 answers |
| Needs met | 93.9%likely range 89.1% to 96.7%, 107 answers | 92.7%likely range 90.0% to 94.7%, 100 answers |
| Vaccinations and screening (NHS England QOF, not part of the grade) | ||
| Babies at 8 months | 91.0%likely range 82.6% to 95.6%, 78 patients | 82.8%likely range 65.5% to 92.4%, 29 patients |
| Children at 18 months | 85.7%likely range 76.2% to 91.8%, 77 patients | 80.8%likely range 62.1% to 91.5%, 26 patients |
| Children at 5 years | 76.9%likely range 67.3% to 84.4%, 91 patients | 88.1%likely range 75.0% to 94.8%, 42 patients |
| Women aged 25 to 49 | 64.4%likely range 61.9% to 66.9%, 1,426 patients | 69.6%likely range 66.2% to 72.9%, 718 patients |
| Women aged 50 to 64 | 75.1%likely range 71.5% to 78.3%, 622 patients | 78.0%likely range 73.1% to 82.3%, 314 patients |
| Facts (NHS England, not part of the grade) | ||
| Registered patients | 7,378August 2026 | 3,631August 2026 |
| Primary care network | Hampton PCN | Hampton PCN |
| Phone | 020 89795406 | 020 88942722 |
| Friends and Family Test (its own feedback) | 94.9% good or very good158 answers, June 2026 | No results for June 2026 |
| Appointments (one month) | 2,049 in August 2026Same day 29.2%; face to face 78.3% | 889 in August 2026Same day 12.9%; face to face 72.9% |
| Antibiotic items per STAR-PU (one year) | 0.68England 0.74, April 2025 to March 2026 | 0.65England 0.74, April 2025 to March 2026 |
| GPs (full-time equivalent) | 3.8 qualified permanent3.8 including trainees and locums1,969 patients per permanent GP | 1.1 qualified permanent2.4 including trainees and locums3,404 patients per permanent GP |
| CQC rating (a separate source) | Good | Good |
“Clearly higher” appears only when a practice’s likely range lies wholly above every other practice’s here. When the ranges overlap, the survey cannot tell the practices apart and nobody is pointed out. A practice never gets a mark for being lower.
The Practice Grade weighs the survey and access, from NHS appointment and phone data; the other survey questions are from the 2026 GP Patient Survey. The facts are from NHS England, the Care Quality Commission and OHID, are not part of the grade, and are shown as each practice’s own record. NHS England advises against ranking practices on the Friends and Family Test or on appointment figures, and we point nothing out in the facts, vaccination or screening rows.
The full pages
Sources
- 2026 GP Patient Survey: https://www.gp-patient.co.uk/
- Contains information from NHS England, licenced under the current version of the Open Government Licence
- Contains information from the Care Quality Commission, licensed under the Open Government Licence. CQC must be acknowledged as the source of the data; CQC is not responsible for our analysis.
- Contains public sector information licensed under the Open Government Licence v3.0. Antibiotic prescribing: UK Health Security Agency and Office for Health Improvement and Disparities (Fingertips), from NHS Business Services Authority prescribing data.