Stoke-on-Trent · Compare
Birches Head Medical Ctr. vs Prima Care Surgeries
Two GP practices in the same primary care network, a short way apart. Side by side, with the margin of error on every figure.
Can the survey tell them apart?
Birches Head Medical Ctr. and Prima Care Surgeries cannot be told apart on the Practice Grade. The likely ranges overlap, so the data does not show that one is ahead of the other, whatever the two numbers are.
Side by side
| Measure | Birches Head Medical Ctr.ST1 6RS | Prima Care SurgeriesST1 2BN |
|---|---|---|
| Practice Grade (the 2026 GP Patient Survey and NHS appointment and phone data) | ||
| Practice Grade | 86.0likely range 78.8 to 90.5125 survey answers | 82.6likely range 70.1 to 89.5106 survey answers |
| Label (against the England average) | Cannot be told apart from the England average | Cannot be told apart from the England average |
| Patients who describe the practice as good | 86.0%likely range 75.9% to 92.4%, 125 answers | 82.4%likely range 64.7% to 92.3%, 106 answers |
| Access (mean of the two below) | 85.8%likely range 81.8% to 88.4% | 82.8%likely range 79.5% to 85.5% |
| Appointments within two weeks of booking | 97.5%likely range 92.1% to 99.3%, 1,451 appointments | 99.3%likely range 96.2% to 99.9%, 2,181 appointments |
| Calls answered by the practice | 73.9%likely range 68.2% to 78.9%, 5,386 calls | 66.1%likely range 60.3% to 71.5%, 5,646 calls |
| More survey questions (not part of the grade) | ||
| Getting through on the phone | 67.7%likely range 55.6% to 77.8%, 120 answers | 68.0%likely range 49.1% to 82.4%, 102 answers |
| Reception and admin team | 95.8%likely range 87.8% to 98.6%, 119 answers | 87.4%likely range 70.3% to 95.3%, 104 answers |
| Having a preferred professional | 24.3%likely range 15.7% to 35.6%, 126 answers | 29.4%likely range 15.8% to 48.1%, 104 answers |
| Seeing your preferred professional | Not shown: fewer than 30 answers | 48.2%likely range 20.0% to 77.6%, 31 answers |
| Knowing the next step | 91.9%likely range 82.8% to 96.4%, 121 answers | 86.7%likely range 68.9% to 95.1%, 98 answers |
| Contacting the practice | 84.9%likely range 74.5% to 91.6%, 123 answers | 81.9%likely range 63.9% to 92.0%, 103 answers |
| Wait for an appointment | 78.5%likely range 66.7% to 86.9%, 114 answers | 80.8%likely range 62.0% to 91.6%, 97 answers |
| Being listened to | 91.7%likely range 82.5% to 96.3%, 120 answers | 88.2%likely range 71.4% to 95.8%, 104 answers |
| Care and concern | 92.1%likely range 83.0% to 96.5%, 121 answers | 81.8%likely range 63.8% to 91.9%, 104 answers |
| Confidence and trust | 90.5%likely range 81.0% to 95.5%, 121 answers | 94.5%likely range 79.3% to 98.7%, 103 answers |
| Involvement in decisions | 91.6%likely range 82.0% to 96.3%, 115 answers | 96.3%likely range 81.6% to 99.4%, 101 answers |
| Needs met | 88.5%likely range 78.5% to 94.2%, 121 answers | 96.6%likely range 82.1% to 99.4%, 101 answers |
| Vaccinations and screening (NHS England QOF, not part of the grade) | ||
| Babies at 8 months | 90.8%likely range 84.2% to 94.8%, 119 patients | 93.5%likely range 87.7% to 96.7%, 123 patients |
| Children at 18 months | 92.6%likely range 86.5% to 96.0%, 121 patients | 95.5%likely range 89.8% to 98.0%, 110 patients |
| Children at 5 years | 87.7%likely range 80.4% to 92.5%, 114 patients | 90.8%likely range 84.3% to 94.8%, 120 patients |
| Women aged 25 to 49 | 71.4%likely range 69.3% to 73.4%, 1,870 patients | 59.6%likely range 57.5% to 61.7%, 2,054 patients |
| Women aged 50 to 64 | 76.5%likely range 73.4% to 79.3%, 792 patients | 72.5%likely range 69.2% to 75.5%, 770 patients |
| Facts (NHS England, not part of the grade) | ||
| Registered patients | 10,282August 2026 | 11,291August 2026 |
| Primary care network | Shelton & Hanley PCN | Shelton & Hanley PCN |
| Phone | 0844 3878989 | 01782 202422 |
| Friends and Family Test (its own feedback) | 97.3% good or very good74 answers, June 2026 | 89.8% good or very good167 answers, June 2026 |
| Appointments (one month) | 3,024 in August 2026Same day 56.9%; face to face 82.7% | 3,739 in August 2026Same day 54.3%; face to face 68.9% |
| Antibiotic items per STAR-PU (one year) | 1.10England 0.74, April 2025 to March 2026 | 0.90England 0.74, April 2025 to March 2026 |
| GPs (full-time equivalent) | 3.2 qualified permanent10.4 including trainees and locums3,213 patients per permanent GP | 3.4 qualified permanent7.3 including trainees and locums3,308 patients per permanent GP |
| CQC rating (a separate source) | Good | Good |
“Clearly higher” appears only when a practice’s likely range lies wholly above every other practice’s here. When the ranges overlap, the survey cannot tell the practices apart and nobody is pointed out. A practice never gets a mark for being lower.
The Practice Grade weighs the survey and access, from NHS appointment and phone data; the other survey questions are from the 2026 GP Patient Survey. The facts are from NHS England, the Care Quality Commission and OHID, are not part of the grade, and are shown as each practice’s own record. NHS England advises against ranking practices on the Friends and Family Test or on appointment figures, and we point nothing out in the facts, vaccination or screening rows.
The full pages
Sources
- 2026 GP Patient Survey: https://www.gp-patient.co.uk/
- Contains information from NHS England, licenced under the current version of the Open Government Licence
- Contains information from the Care Quality Commission, licensed under the Open Government Licence. CQC must be acknowledged as the source of the data; CQC is not responsible for our analysis.
- Contains public sector information licensed under the Open Government Licence v3.0. Antibiotic prescribing: UK Health Security Agency and Office for Health Improvement and Disparities (Fingertips), from NHS Business Services Authority prescribing data.