St. Helens · Compare
Bethany Medical Centre vs Windermere Medical Centre
Two GP practices in the same primary care network, a short way apart. Side by side, with the margin of error on every figure.
Can the survey tell them apart?
Bethany Medical Centre and Windermere Medical Centre cannot be told apart on the Practice Grade. The likely ranges overlap, so the data does not show that one is ahead of the other, whatever the two numbers are.
Side by side
| Measure | Bethany Medical CentreWA10 4GW | Windermere Medical CentreWA11 7AF |
|---|---|---|
| Practice Grade (the 2026 GP Patient Survey and NHS appointment and phone data) | ||
| Practice Grade | 86.2likely range 82.5 to 88.9107 survey answers | 91.4likely range 88.0 to 93.2107 survey answers |
| Label (against the England average) | Clearly above the England average | Clearly above the England average |
| Patients who describe the practice as good | 86.5%likely range 81.6% to 90.2%, 107 answers | 93.0%likely range 89.3% to 95.4%, 107 answers |
| Access (mean of the two below) | 85.2%likely range 80.7% to 87.7% | 87.5%likely range 80.0% to 89.7% |
| Appointments within two weeks of booking | 94.7%likely range 90.2% to 97.2%, 2,523 appointments | 97.0%likely range 89.5% to 99.2%, 993 appointments |
| Calls answered by the practice | Not in the grade: no phone data | Not in the grade: no phone data |
| More survey questions (not part of the grade) | ||
| Getting through on the phone | 85.2%likely range 80.1% to 89.2%, 101 answers | 83.3%likely range 78.4% to 87.3%, 105 answers |
| Reception and admin team | 94.4%likely range 90.8% to 96.6%, 107 answers | 94.0%likely range 90.5% to 96.3%, 107 answers |
| Having a preferred professional | 36.3%likely range 30.5% to 42.4%, 107 answers | 27.5%likely range 22.6% to 33.1%, 107 answers |
| Seeing your preferred professional | 43.4%likely range 32.7% to 54.7%, 34 answers | 57.2%likely range 46.9% to 66.8%, 37 answers |
| Knowing the next step | 86.8%likely range 81.9% to 90.5%, 105 answers | 93.5%likely range 89.9% to 95.9%, 105 answers |
| Contacting the practice | 81.9%likely range 76.6% to 86.2%, 107 answers | 86.9%likely range 82.3% to 90.4%, 106 answers |
| Wait for an appointment | 74.5%likely range 68.5% to 79.8%, 98 answers | 79.6%likely range 74.1% to 84.2%, 95 answers |
| Being listened to | 92.5%likely range 88.4% to 95.3%, 101 answers | 92.7%likely range 88.9% to 95.2%, 104 answers |
| Care and concern | 95.5%likely range 92.0% to 97.5%, 101 answers | 91.5%likely range 87.6% to 94.3%, 104 answers |
| Confidence and trust | 96.0%likely range 92.6% to 97.8%, 101 answers | 96.5%likely range 93.6% to 98.1%, 106 answers |
| Involvement in decisions | 93.2%likely range 89.0% to 95.8%, 96 answers | 98.9%likely range 96.8% to 99.6%, 104 answers |
| Needs met | 94.2%likely range 90.3% to 96.5%, 99 answers | 97.0%likely range 94.2% to 98.5%, 106 answers |
| Vaccinations and screening (NHS England QOF, not part of the grade) | ||
| Babies at 8 months | 94.4%likely range 81.9% to 98.5%, 36 patients | 83.0%likely range 69.9% to 91.1%, 47 patients |
| Children at 18 months | 86.2%likely range 69.4% to 94.5%, 29 patients | 68.2%likely range 53.4% to 80.0%, 44 patients |
| Children at 5 years | 95.3%likely range 84.5% to 98.7%, 43 patients | 85.4%likely range 72.8% to 92.8%, 48 patients |
| Women aged 25 to 49 | 73.3%likely range 69.9% to 76.4%, 715 patients | 66.5%likely range 63.0% to 69.8%, 731 patients |
| Women aged 50 to 64 | 80.8%likely range 76.7% to 84.3%, 406 patients | 69.4%likely range 63.8% to 74.4%, 284 patients |
| Facts (NHS England, not part of the grade) | ||
| Registered patients | 4,258August 2026 | 3,902August 2026 |
| Primary care network | St Helens North PCN | St Helens North PCN |
| Phone | 01744 734128 | 01744 624804 |
| Friends and Family Test (its own feedback) | 92.2% good or very good205 answers, June 2026 | 91.2% good or very good34 answers, June 2026 |
| Appointments (one month) | 3,448 in August 2026Same day 67.1%; face to face 24.1% | 1,513 in August 2026Same day 29.6%; face to face 59.7% |
| Antibiotic items per STAR-PU (one year) | 0.70England 0.74, April 2025 to March 2026 | 1.04England 0.74, April 2025 to March 2026 |
| GPs (full-time equivalent) | 2.3 qualified permanent2.3 including trainees and locums1,848 patients per permanent GP | 0.1 qualified permanent0.8 including trainees and locums |
| CQC rating (a separate source) | Good | Good |
“Clearly higher” appears only when a practice’s likely range lies wholly above every other practice’s here. When the ranges overlap, the survey cannot tell the practices apart and nobody is pointed out. A practice never gets a mark for being lower.
The Practice Grade weighs the survey and access, from NHS appointment and phone data; the other survey questions are from the 2026 GP Patient Survey. The facts are from NHS England, the Care Quality Commission and OHID, are not part of the grade, and are shown as each practice’s own record. NHS England advises against ranking practices on the Friends and Family Test or on appointment figures, and we point nothing out in the facts, vaccination or screening rows.
The full pages
Sources
- 2026 GP Patient Survey: https://www.gp-patient.co.uk/
- Contains information from NHS England, licenced under the current version of the Open Government Licence
- Contains information from the Care Quality Commission, licensed under the Open Government Licence. CQC must be acknowledged as the source of the data; CQC is not responsible for our analysis.
- Contains public sector information licensed under the Open Government Licence v3.0. Antibiotic prescribing: UK Health Security Agency and Office for Health Improvement and Disparities (Fingertips), from NHS Business Services Authority prescribing data.