Gateshead · Compare
Bensham Family Practice vs Central Gateshead Medical Group
Two GP practices in the same primary care network, a short way apart. Side by side, with the margin of error on every figure.
Can the survey tell them apart?
Bensham Family Practice and Central Gateshead Medical Group cannot be told apart on the Practice Grade. The likely ranges overlap, so the data does not show that one is ahead of the other, whatever the two numbers are.
Side by side
| Measure | Bensham Family PracticeNE8 2XB | Central Gateshead Medical GroupNE8 1NB |
|---|---|---|
| Practice Grade (the 2026 GP Patient Survey and NHS appointment and phone data) | ||
| Practice Grade | 86.1likely range 82.1 to 89.196 survey answers | 79.4likely range 71.2 to 85.3117 survey answers |
| Label (against the England average) | Clearly above the England average | Cannot be told apart from the England average |
| Patients who describe the practice as good | 84.2%likely range 79.1% to 88.3%, 96 answers | 77.5%likely range 65.9% to 85.9%, 117 answers |
| Access (mean of the two below) | 90.3%likely range 84.7% to 93.2% | 83.7%likely range 80.0% to 86.5% |
| Appointments within two weeks of booking | 95.8%likely range 86.8% to 98.8%, 818 appointments | 96.6%likely range 92.5% to 98.5%, 2,480 appointments |
| Calls answered by the practice | 84.8%likely range 78.1% to 89.7%, 3,069 callsClearly higher | 70.7%likely range 64.7% to 76.1%, 5,067 calls |
| More survey questions (not part of the grade) | ||
| Getting through on the phone | 90.5%likely range 86.1% to 93.7%, 93 answers | 50.2%likely range 38.1% to 62.3%, 112 answers |
| Reception and admin team | 97.9%likely range 95.1% to 99.1%, 93 answers | 86.1%likely range 75.4% to 92.6%, 113 answers |
| Having a preferred professional | 19.9%likely range 15.4% to 25.5%, 95 answers | 34.2%likely range 23.9% to 46.3%, 119 answers |
| Seeing your preferred professional | Not shown: fewer than 30 answers | 37.5%likely range 21.3% to 57.1%, 46 answers |
| Knowing the next step | 94.9%likely range 91.0% to 97.1%, 85 answers | 80.2%likely range 68.2% to 88.5%, 105 answers |
| Contacting the practice | 91.1%likely range 86.7% to 94.1%, 93 answers | 69.8%likely range 57.6% to 79.7%, 115 answers |
| Wait for an appointment | 94.9%likely range 91.1% to 97.1%, 88 answers | 79.6%likely range 67.2% to 88.2%, 100 answers |
| Being listened to | 93.0%likely range 88.9% to 95.6%, 92 answers | 89.2%likely range 78.9% to 94.8%, 111 answers |
| Care and concern | 95.0%likely range 91.3% to 97.1%, 91 answers | 90.8%likely range 81.0% to 95.8%, 113 answers |
| Confidence and trust | 95.3%likely range 91.8% to 97.4%, 91 answers | 95.6%likely range 87.3% to 98.6%, 112 answers |
| Involvement in decisions | 95.4%likely range 91.7% to 97.5%, 86 answers | 95.2%likely range 86.6% to 98.4%, 109 answers |
| Needs met | 89.6%likely range 85.1% to 92.9%, 94 answers | 89.5%likely range 79.2% to 95.0%, 109 answers |
| Vaccinations and screening (NHS England QOF, not part of the grade) | ||
| Babies at 8 months | 94.4%likely range 74.2% to 99.0%, 18 patients | 86.4%likely range 77.7% to 92.0%, 88 patients |
| Children at 18 months | 95.2%likely range 77.3% to 99.2%, 21 patients | 86.6%likely range 77.6% to 92.3%, 82 patients |
| Children at 5 years | 96.2%likely range 81.1% to 99.3%, 26 patients | 84.4%likely range 74.7% to 90.9%, 77 patients |
| Women aged 25 to 49 | 74.1%likely range 70.2% to 77.6%, 540 patients | 60.7%likely range 58.4% to 63.0%, 1,770 patients |
| Women aged 50 to 64 | 76.6%likely range 72.0% to 80.7%, 359 patients | 65.1%likely range 62.0% to 68.2%, 909 patients |
| Facts (NHS England, not part of the grade) | ||
| Registered patients | 3,581August 2026 | 10,047August 2026 |
| Primary care network | Gateshead Central South PCN | Gateshead Central South PCN |
| Phone | 0191 4776955 | 0191 4772243 |
| Friends and Family Test (its own feedback) | 98.0% good or very good99 answers, June 2026 | 96.7% good or very good30 answers, June 2026 |
| Appointments (one month) | 1,187 in August 2026Same day 37.6%; face to face 82.3% | 4,213 in August 2026Same day 50.8%; face to face 63.4% |
| Antibiotic items per STAR-PU (one year) | 0.91England 0.74, April 2025 to March 2026 | 0.70England 0.74, April 2025 to March 2026 |
| GPs (full-time equivalent) | 2.1 qualified permanent2.1 including trainees and locums1,679 patients per permanent GP | 6.1 qualified permanent8.5 including trainees and locums1,637 patients per permanent GP |
| CQC rating (a separate source) | Good | Good |
“Clearly higher” appears only when a practice’s likely range lies wholly above every other practice’s here. When the ranges overlap, the survey cannot tell the practices apart and nobody is pointed out. A practice never gets a mark for being lower.
The Practice Grade weighs the survey and access, from NHS appointment and phone data; the other survey questions are from the 2026 GP Patient Survey. The facts are from NHS England, the Care Quality Commission and OHID, are not part of the grade, and are shown as each practice’s own record. NHS England advises against ranking practices on the Friends and Family Test or on appointment figures, and we point nothing out in the facts, vaccination or screening rows.
The full pages
Sources
- 2026 GP Patient Survey: https://www.gp-patient.co.uk/
- Contains information from NHS England, licenced under the current version of the Open Government Licence
- Contains information from the Care Quality Commission, licensed under the Open Government Licence. CQC must be acknowledged as the source of the data; CQC is not responsible for our analysis.
- Contains public sector information licensed under the Open Government Licence v3.0. Antibiotic prescribing: UK Health Security Agency and Office for Health Improvement and Disparities (Fingertips), from NHS Business Services Authority prescribing data.