Bournemouth, Christchurch and Poole · Compare
Beaufort Road Surgery vs Shelley Manor Holdenhurst Medical Centre
Two GP practices in the same primary care network, a short way apart. Side by side, with the margin of error on every figure.
Can the survey tell them apart?
Beaufort Road Surgery and Shelley Manor Holdenhurst Medical Centre cannot be told apart on the Practice Grade. The likely ranges overlap, so the data does not show that one is ahead of the other, whatever the two numbers are.
Add a third practiceAll practices in Bournemouth, Christchurch and Poole
Side by side
| Measure | Beaufort Road SurgeryBH6 5AJ | Shelley Manor Holdenhurst Medical CentreBH5 1LX |
|---|---|---|
| Practice Grade (the 2026 GP Patient Survey and NHS appointment and phone data) | ||
| Practice Grade | 79.2likely range 71.3 to 84.6115 survey answers | 71.6likely range 46.4 to 86.294 survey answers |
| Label (against the England average) | Cannot be told apart from the England average | Cannot be told apart from the England average |
| Patients who describe the practice as good | 81.1%likely range 70.0% to 88.7%, 115 answers | 70.8%likely range 34.9% to 91.7%, 94 answers |
| Access (mean of the two below) | 74.5%likely range 70.1% to 78.2% | 73.2%likely range 70.2% to 75.7% |
| Appointments within two weeks of booking | 73.2%likely range 66.7% to 78.7%, 3,177 appointments | 87.8%likely range 83.4% to 91.1%, 4,325 appointmentsClearly higher |
| Calls answered by the practice | 75.7%likely range 69.9% to 80.7%, 4,984 callsClearly higher | 58.5%likely range 54.5% to 62.4%, 12,646 calls |
| More survey questions (not part of the grade) | ||
| Getting through on the phone | 70.5%likely range 58.2% to 80.4%, 108 answers | 47.7%likely range 17.2% to 80.1%, 82 answers |
| Reception and admin team | 93.9%likely range 85.3% to 97.6%, 114 answers | 84.1%likely range 45.3% to 97.1%, 88 answers |
| Having a preferred professional | 44.8%likely range 33.4% to 56.8%, 115 answers | 32.1%likely range 9.8% to 67.5%, 94 answers |
| Seeing your preferred professional | 61.5%likely range 44.0% to 76.5%, 55 answers | Not shown: fewer than 30 answers |
| Knowing the next step | 96.2%likely range 88.4% to 98.9%, 112 answers | 84.8%likely range 45.7% to 97.4%, 87 answers |
| Contacting the practice | 89.8%likely range 80.1% to 95.0%, 114 answers | 72.8%likely range 35.7% to 92.8%, 89 answers |
| Wait for an appointment | 69.9%likely range 57.5% to 79.9%, 108 answers | 66.7%likely range 28.6% to 90.9%, 76 answers |
| Being listened to | 89.2%likely range 79.4% to 94.7%, 113 answers | 89.9%likely range 50.1% to 98.7%, 85 answers |
| Care and concern | 92.5%likely range 83.5% to 96.8%, 113 answers | 87.4%likely range 47.7% to 98.1%, 85 answers |
| Confidence and trust | 95.6%likely range 87.6% to 98.5%, 113 answers | 94.0%likely range 53.6% to 99.5%, 82 answers |
| Involvement in decisions | 98.1%likely range 91.1% to 99.6%, 113 answers | 92.7%likely range 51.7% to 99.3%, 80 answers |
| Needs met | 92.4%likely range 83.3% to 96.7%, 113 answers | 76.6%likely range 38.0% to 94.6%, 85 answers |
| Vaccinations and screening (NHS England QOF, not part of the grade) | ||
| Babies at 8 months | 91.0%likely range 83.3% to 95.4%, 89 patients | 88.3%likely range 83.5% to 91.8%, 231 patients |
| Children at 18 months | 91.5%likely range 84.1% to 95.6%, 94 patients | 87.1%likely range 81.9% to 91.0%, 209 patients |
| Children at 5 years | 94.7%likely range 89.0% to 97.6%, 114 patients | 82.7%likely range 77.2% to 87.1%, 225 patients |
| Women aged 25 to 49 | 69.5%likely range 67.5% to 71.6%, 1,954 patients | 61.9%likely range 60.6% to 63.2%, 5,102 patients |
| Women aged 50 to 64 | 73.1%likely range 70.4% to 75.6%, 1,111 patients | 71.3%likely range 69.2% to 73.3%, 1,838 patients |
| Facts (NHS England, not part of the grade) | ||
| Registered patients | 11,545August 2026 | 25,926August 2026 |
| Primary care network | Bournemouth East Collaborative PCN | Bournemouth East Collaborative PCN |
| Phone | 01202 433081 | 01202 309421 |
| Friends and Family Test (its own feedback) | 93.6% good or very good125 answers, June 2026 | 93.8% good or very good776 answers, June 2026 |
| Appointments (one month) | 4,533 in August 2026Same day 30.6%; face to face 81.0% | 7,734 in August 2026Same day 40.0%; face to face 86.2% |
| Antibiotic items per STAR-PU (one year) | 0.70England 0.74, April 2025 to March 2026 | 0.80England 0.74, April 2025 to March 2026 |
| GPs (full-time equivalent) | 8.5 qualified permanent10.6 including trainees and locums1,364 patients per permanent GP | 11.2 qualified permanent15.3 including trainees and locums2,315 patients per permanent GP |
| CQC rating (a separate source) | Good | Good |
“Clearly higher” appears only when a practice’s likely range lies wholly above every other practice’s here. When the ranges overlap, the survey cannot tell the practices apart and nobody is pointed out. A practice never gets a mark for being lower.
The Practice Grade weighs the survey and access, from NHS appointment and phone data; the other survey questions are from the 2026 GP Patient Survey. The facts are from NHS England, the Care Quality Commission and OHID, are not part of the grade, and are shown as each practice’s own record. NHS England advises against ranking practices on the Friends and Family Test or on appointment figures, and we point nothing out in the facts, vaccination or screening rows.
The full pages
Sources
- 2026 GP Patient Survey: https://www.gp-patient.co.uk/
- Contains information from NHS England, licenced under the current version of the Open Government Licence
- Contains information from the Care Quality Commission, licensed under the Open Government Licence. CQC must be acknowledged as the source of the data; CQC is not responsible for our analysis.
- Contains public sector information licensed under the Open Government Licence v3.0. Antibiotic prescribing: UK Health Security Agency and Office for Health Improvement and Disparities (Fingertips), from NHS Business Services Authority prescribing data.