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Balmore Park Surgery vs Emmer Green Surgery
Two GP practices in the same primary care network, a short way apart. Side by side, with the margin of error on every figure.
Can the survey tell them apart?
Balmore Park Surgery and Emmer Green Surgery cannot be told apart on the Practice Grade. The likely ranges overlap, so the data does not show that one is ahead of the other, whatever the two numbers are.
Side by side
| Measure | Balmore Park SurgeryRG4 7SS | Emmer Green SurgeryRG4 8RA |
|---|---|---|
| Practice Grade (the 2026 GP Patient Survey and NHS appointment and phone data) | ||
| Practice Grade | 81.1likely range 67.0 to 87.9108 survey answers | 88.4likely range 82.6 to 91.9109 survey answers |
| Label (against the England average) | Cannot be told apart from the England average | Clearly above the England average |
| Patients who describe the practice as good | 85.0%likely range 65.0% to 94.6%, 108 answers | 90.3%likely range 82.1% to 95.0%, 109 answers |
| Access (mean of the two below) | 71.7%likely range 67.8% to 75.2% | 83.9%likely range 79.8% to 87.2%Clearly higher |
| Appointments within two weeks of booking | 77.7%likely range 72.6% to 82.1%, 4,449 appointments | 100.0%likely range 96.1% to 100.0%, 1,451 appointmentsClearly higher |
| Calls answered by the practice | 65.6%likely range 59.7% to 71.1%, 5,533 calls | 67.8%likely range 60.5% to 74.3%, 3,628 calls |
| More survey questions (not part of the grade) | ||
| Getting through on the phone | 56.8%likely range 35.2% to 76.2%, 93 answers | 67.1%likely range 56.0% to 76.6%, 102 answers |
| Reception and admin team | 82.9%likely range 61.6% to 93.7%, 99 answers | 88.9%likely range 80.2% to 94.0%, 107 answers |
| Having a preferred professional | 39.6%likely range 22.0% to 60.4%, 106 answers | 31.8%likely range 22.6% to 42.5%, 107 answers |
| Seeing your preferred professional | 53.0%likely range 26.8% to 77.6%, 56 answers | 38.5%likely range 22.7% to 57.3%, 37 answers |
| Knowing the next step | 97.4%likely range 80.2% to 99.7%, 103 answers | 93.5%likely range 85.8% to 97.1%, 106 answers |
| Contacting the practice | 75.9%likely range 54.7% to 89.2%, 105 answers | 86.1%likely range 77.0% to 92.0%, 108 answers |
| Wait for an appointment | 61.3%likely range 39.4% to 79.5%, 95 answers | 61.8%likely range 50.7% to 71.9%, 102 answers |
| Being listened to | 92.0%likely range 72.7% to 98.0%, 102 answers | 95.7%likely range 88.8% to 98.4%, 106 answers |
| Care and concern | 90.3%likely range 70.6% to 97.3%, 102 answers | 93.0%likely range 85.2% to 96.8%, 106 answers |
| Confidence and trust | 99.5%likely range 83.5% to 100.0%, 103 answers | 93.9%likely range 86.4% to 97.4%, 106 answers |
| Involvement in decisions | 96.5%likely range 78.2% to 99.5%, 97 answers | 95.7%likely range 88.6% to 98.5%, 101 answers |
| Needs met | 97.6%likely range 80.5% to 99.8%, 102 answers | 88.6%likely range 79.8% to 93.9%, 106 answers |
| Vaccinations and screening (NHS England QOF, not part of the grade) | ||
| Babies at 8 months | 96.6%likely range 92.7% to 98.4%, 175 patients | 90.7%likely range 82.0% to 95.4%, 75 patients |
| Children at 18 months | 94.9%likely range 90.6% to 97.3%, 176 patients | 91.3%likely range 84.2% to 95.3%, 103 patients |
| Children at 5 years | 94.2%likely range 90.2% to 96.7%, 208 patients | 87.0%likely range 79.4% to 92.1%, 108 patients |
| Women aged 25 to 49 | 70.5%likely range 69.0% to 72.0%, 3,448 patients | 72.9%likely range 70.8% to 74.8%, 1,838 patients |
| Women aged 50 to 64 | 76.6%likely range 74.6% to 78.4%, 1,942 patients | 78.3%likely range 75.8% to 80.7%, 1,075 patients |
| Facts (NHS England, not part of the grade) | ||
| Registered patients | 19,840August 2026 | 11,709August 2026 |
| Primary care network | Caversham PCN | Caversham PCN |
| Phone | 0118 9471455 | 0118 9486900 |
| Friends and Family Test (its own feedback) | No results for June 2026 | 94.6% good or very good257 answers, June 2026 |
| Appointments (one month) | 8,245 in August 2026Same day 36.8%; face to face 67.7% | 4,401 in August 2026Same day 39.0%; face to face 70.1% |
| Antibiotic items per STAR-PU (one year) | 0.64England 0.74, April 2025 to March 2026 | 0.92England 0.74, April 2025 to March 2026 |
| GPs (full-time equivalent) | 8.6 qualified permanent10.8 including trainees and locums2,296 patients per permanent GP | 5.7 qualified permanent5.7 including trainees and locums2,052 patients per permanent GP |
| CQC rating (a separate source) | Good | Good |
“Clearly higher” appears only when a practice’s likely range lies wholly above every other practice’s here. When the ranges overlap, the survey cannot tell the practices apart and nobody is pointed out. A practice never gets a mark for being lower.
The Practice Grade weighs the survey and access, from NHS appointment and phone data; the other survey questions are from the 2026 GP Patient Survey. The facts are from NHS England, the Care Quality Commission and OHID, are not part of the grade, and are shown as each practice’s own record. NHS England advises against ranking practices on the Friends and Family Test or on appointment figures, and we point nothing out in the facts, vaccination or screening rows.
The full pages
Sources
- 2026 GP Patient Survey: https://www.gp-patient.co.uk/
- Contains information from NHS England, licenced under the current version of the Open Government Licence
- Contains information from the Care Quality Commission, licensed under the Open Government Licence. CQC must be acknowledged as the source of the data; CQC is not responsible for our analysis.
- Contains public sector information licensed under the Open Government Licence v3.0. Antibiotic prescribing: UK Health Security Agency and Office for Health Improvement and Disparities (Fingertips), from NHS Business Services Authority prescribing data.