Guildford · Compare
Austen Road Surgery vs St. Luke's Surgery
Two GP practices in the same primary care network, a short way apart. Side by side, with the margin of error on every figure.
Can the survey tell them apart?
Austen Road Surgery and St. Luke's Surgery cannot be told apart on the Practice Grade. The likely ranges overlap, so the data does not show that one is ahead of the other, whatever the two numbers are.
Side by side
| Measure | Austen Road SurgeryGU1 3NW | St. Luke's SurgeryGU1 3JH |
|---|---|---|
| Practice Grade (the 2026 GP Patient Survey and NHS appointment and phone data) | ||
| Practice Grade | 87.8likely range 83.1 to 90.4106 survey answers | 86.9likely range 81.3 to 90.7124 survey answers |
| Label (against the England average) | Clearly above the England average | Clearly above the England average |
| Patients who describe the practice as good | 94.7%likely range 88.6% to 97.6%, 106 answers | 85.9%likely range 78.1% to 91.2%, 124 answers |
| Access (mean of the two below) | 71.4%likely range 65.2% to 76.8% | 89.0%likely range 84.7% to 92.0%Clearly higher |
| Appointments within two weeks of booking | 66.6%likely range 56.7% to 75.3%, 1,451 appointments | 94.2%likely range 89.6% to 96.9%, 2,544 appointmentsClearly higher |
| Calls answered by the practice | 76.2%likely range 68.7% to 82.3%, 3,141 calls | 83.6%likely range 76.3% to 89.0%, 2,704 calls |
| More survey questions (not part of the grade) | ||
| Getting through on the phone | 86.4%likely range 78.1% to 91.8%, 99 answers | 74.3%likely range 64.9% to 81.9%, 113 answers |
| Reception and admin team | 95.3%likely range 89.4% to 98.0%, 104 answers | 86.0%likely range 78.1% to 91.3%, 121 answers |
| Having a preferred professional | 46.4%likely range 37.1% to 55.9%, 106 answers | 30.1%likely range 22.3% to 39.3%, 124 answers |
| Seeing your preferred professional | 57.7%likely range 44.5% to 70.0%, 56 answers | 47.4%likely range 31.6% to 63.7%, 40 answers |
| Knowing the next step | 91.6%likely range 84.6% to 95.5%, 105 answers | 91.6%likely range 84.7% to 95.6%, 120 answers |
| Contacting the practice | 88.7%likely range 81.1% to 93.5%, 105 answers | 80.4%likely range 71.9% to 86.9%, 121 answers |
| Wait for an appointment | 59.6%likely range 49.7% to 68.9%, 99 answers | 73.6%likely range 64.1% to 81.2%, 114 answers |
| Being listened to | 95.9%likely range 90.1% to 98.4%, 104 answers | 92.9%likely range 86.3% to 96.5%, 119 answers |
| Care and concern | 93.8%likely range 87.3% to 97.1%, 104 answers | 90.6%likely range 83.3% to 94.9%, 117 answers |
| Confidence and trust | 95.9%likely range 90.0% to 98.4%, 103 answers | 98.6%likely range 94.0% to 99.7%, 117 answers |
| Involvement in decisions | 97.0%likely range 91.5% to 99.0%, 100 answers | 99.6%likely range 95.4% to 100.0%, 111 answers |
| Needs met | 95.9%likely range 90.1% to 98.4%, 104 answers | 92.8%likely range 86.2% to 96.4%, 120 answers |
| Vaccinations and screening (NHS England QOF, not part of the grade) | ||
| Babies at 8 months | 97.2%likely range 90.4% to 99.2%, 72 patients | 100.0%likely range 94.9% to 100.0%, 72 patients |
| Children at 18 months | 92.7%likely range 82.7% to 97.1%, 55 patients | 96.8%likely range 91.0% to 98.9%, 94 patients |
| Children at 5 years | 92.1%likely range 82.7% to 96.6%, 63 patients | 94.5%likely range 88.5% to 97.5%, 109 patients |
| Women aged 25 to 49 | 75.6%likely range 73.4% to 77.8%, 1,461 patients | 78.3%likely range 76.4% to 80.1%, 1,891 patients |
| Women aged 50 to 64 | 85.7%likely range 83.2% to 88.0%, 827 patients | 85.8%likely range 83.7% to 87.7%, 1,156 patients |
| Facts (NHS England, not part of the grade) | ||
| Registered patients | 8,548August 2026 | 11,389August 2026 |
| Primary care network | Guildford East PCN | Guildford East PCN |
| Phone | 01483 564578 | 01483 510030 |
| Friends and Family Test (its own feedback) | 97.1% good or very good137 answers, June 2026 | 98.5% good or very good402 answers, June 2026 |
| Appointments (one month) | 2,435 in August 2026Same day 29.5%; face to face 75.1% | 4,106 in August 2026Same day 36.3%; face to face 70.4% |
| Antibiotic items per STAR-PU (one year) | 0.48England 0.74, April 2025 to March 2026 | 0.61England 0.74, April 2025 to March 2026 |
| GPs (full-time equivalent) | 4.1 qualified permanent4.1 including trainees and locums2,095 patients per permanent GP | 6.5 qualified permanent8.4 including trainees and locums1,748 patients per permanent GP |
| CQC rating (a separate source) | Good | Good |
“Clearly higher” appears only when a practice’s likely range lies wholly above every other practice’s here. When the ranges overlap, the survey cannot tell the practices apart and nobody is pointed out. A practice never gets a mark for being lower.
The Practice Grade weighs the survey and access, from NHS appointment and phone data; the other survey questions are from the 2026 GP Patient Survey. The facts are from NHS England, the Care Quality Commission and OHID, are not part of the grade, and are shown as each practice’s own record. NHS England advises against ranking practices on the Friends and Family Test or on appointment figures, and we point nothing out in the facts, vaccination or screening rows.
The full pages
Sources
- 2026 GP Patient Survey: https://www.gp-patient.co.uk/
- Contains information from NHS England, licenced under the current version of the Open Government Licence
- Contains information from the Care Quality Commission, licensed under the Open Government Licence. CQC must be acknowledged as the source of the data; CQC is not responsible for our analysis.
- Contains public sector information licensed under the Open Government Licence v3.0. Antibiotic prescribing: UK Health Security Agency and Office for Health Improvement and Disparities (Fingertips), from NHS Business Services Authority prescribing data.