Guildford · Compare
Austen Road Surgery vs Merrow Park Surgery
Two GP practices in the same primary care network, a short way apart. Side by side, with the margin of error on every figure.
Can the survey tell them apart?
Austen Road Surgery’s Practice Grade is clearly higher than Merrow Park Surgery’s: its likely range lies wholly above.
Side by side
| Measure | Austen Road SurgeryGU1 3NW | Merrow Park SurgeryGU4 7EP |
|---|---|---|
| Practice Grade (the 2026 GP Patient Survey and NHS appointment and phone data) | ||
| Practice Grade | 87.8likely range 83.1 to 90.4106 survey answersClearly higher | 74.2likely range 66.2 to 80.8116 survey answers |
| Label (against the England average) | Clearly above the England average | Cannot be told apart from the England average |
| Patients who describe the practice as good | 94.7%likely range 88.6% to 97.6%, 106 answersClearly higher | 68.4%likely range 57.2% to 77.8%, 116 answers |
| Access (mean of the two below) | 71.4%likely range 65.2% to 76.8% | 87.5%likely range 83.4% to 90.5%Clearly higher |
| Appointments within two weeks of booking | 66.6%likely range 56.7% to 75.3%, 1,451 appointments | 88.8%likely range 83.6% to 92.4%, 3,027 appointmentsClearly higher |
| Calls answered by the practice | 76.2%likely range 68.7% to 82.3%, 3,141 calls | 86.2%likely range 79.8% to 90.8%, 3,158 calls |
| More survey questions (not part of the grade) | ||
| Getting through on the phone | 86.4%likely range 78.1% to 91.8%, 99 answers | 45.1%likely range 33.9% to 56.8%, 107 answers |
| Reception and admin team | 95.3%likely range 89.4% to 98.0%, 104 answers | 84.8%likely range 74.9% to 91.3%, 114 answers |
| Having a preferred professional | 46.4%likely range 37.1% to 55.9%, 106 answers | 19.5%likely range 12.1% to 29.9%, 116 answers |
| Seeing your preferred professional | 57.7%likely range 44.5% to 70.0%, 56 answers | 29.6%likely range 14.3% to 51.3%, 33 answers |
| Knowing the next step | 91.6%likely range 84.6% to 95.5%, 105 answers | 89.3%likely range 80.0% to 94.6%, 109 answers |
| Contacting the practice | 88.7%likely range 81.1% to 93.5%, 105 answers | 78.3%likely range 67.6% to 86.2%, 114 answers |
| Wait for an appointment | 59.6%likely range 49.7% to 68.9%, 99 answers | 68.9%likely range 57.3% to 78.5%, 109 answers |
| Being listened to | 95.9%likely range 90.1% to 98.4%, 104 answers | 81.5%likely range 70.8% to 88.9%, 108 answers |
| Care and concern | 93.8%likely range 87.3% to 97.1%, 104 answers | 80.5%likely range 69.9% to 88.1%, 110 answers |
| Confidence and trust | 95.9%likely range 90.0% to 98.4%, 103 answers | 95.6%likely range 88.0% to 98.5%, 109 answers |
| Involvement in decisions | 97.0%likely range 91.5% to 99.0%, 100 answers | 91.3%likely range 81.9% to 96.1%, 100 answers |
| Needs met | 95.9%likely range 90.1% to 98.4%, 104 answers | 93.2%likely range 84.9% to 97.1%, 112 answers |
| Vaccinations and screening (NHS England QOF, not part of the grade) | ||
| Babies at 8 months | 97.2%likely range 90.4% to 99.2%, 72 patients | 90.6%likely range 81.0% to 95.6%, 64 patients |
| Children at 18 months | 92.7%likely range 82.7% to 97.1%, 55 patients | 90.7%likely range 82.0% to 95.4%, 75 patients |
| Children at 5 years | 92.1%likely range 82.7% to 96.6%, 63 patients | 81.6%likely range 72.8% to 88.1%, 98 patients |
| Women aged 25 to 49 | 75.6%likely range 73.4% to 77.8%, 1,461 patients | 75.7%likely range 73.7% to 77.7%, 1,835 patients |
| Women aged 50 to 64 | 85.7%likely range 83.2% to 88.0%, 827 patients | 80.3%likely range 77.9% to 82.6%, 1,097 patients |
| Facts (NHS England, not part of the grade) | ||
| Registered patients | 8,548August 2026 | 11,509August 2026 |
| Primary care network | Guildford East PCN | Guildford East PCN |
| Phone | 01483 564578 | 01483 503331 |
| Friends and Family Test (its own feedback) | 97.1% good or very good137 answers, June 2026 | 94.4% good or very good89 answers, June 2026 |
| Appointments (one month) | 2,435 in August 2026Same day 29.5%; face to face 75.1% | 4,653 in August 2026Same day 36.6%; face to face 53.7% |
| Antibiotic items per STAR-PU (one year) | 0.48England 0.74, April 2025 to March 2026 | 0.45England 0.74, April 2025 to March 2026 |
| GPs (full-time equivalent) | 4.1 qualified permanent4.1 including trainees and locums2,095 patients per permanent GP | 7.8 qualified permanent7.8 including trainees and locums1,471 patients per permanent GP |
| CQC rating (a separate source) | Good | Good |
“Clearly higher” appears only when a practice’s likely range lies wholly above every other practice’s here. When the ranges overlap, the survey cannot tell the practices apart and nobody is pointed out. A practice never gets a mark for being lower.
The Practice Grade weighs the survey and access, from NHS appointment and phone data; the other survey questions are from the 2026 GP Patient Survey. The facts are from NHS England, the Care Quality Commission and OHID, are not part of the grade, and are shown as each practice’s own record. NHS England advises against ranking practices on the Friends and Family Test or on appointment figures, and we point nothing out in the facts, vaccination or screening rows.
The full pages
Sources
- 2026 GP Patient Survey: https://www.gp-patient.co.uk/
- Contains information from NHS England, licenced under the current version of the Open Government Licence
- Contains information from the Care Quality Commission, licensed under the Open Government Licence. CQC must be acknowledged as the source of the data; CQC is not responsible for our analysis.
- Contains public sector information licensed under the Open Government Licence v3.0. Antibiotic prescribing: UK Health Security Agency and Office for Health Improvement and Disparities (Fingertips), from NHS Business Services Authority prescribing data.