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Ashley Centre Surgery vs St Stephens House Surgery
Two GP practices in the same primary care network, a short way apart. Side by side, with the margin of error on every figure.
Can the survey tell them apart?
Ashley Centre Surgery and St Stephens House Surgery cannot be told apart on the Practice Grade. The likely ranges overlap, so the data does not show that one is ahead of the other, whatever the two numbers are.
Side by side
| Measure | Ashley Centre SurgeryKT18 5AQ | St Stephens House SurgeryKT21 2DP |
|---|---|---|
| Practice Grade (the 2026 GP Patient Survey and NHS appointment and phone data) | ||
| Practice Grade | 80.6likely range 71.9 to 86.197 survey answers | 84.6likely range 81.1 to 87.2110 survey answers |
| Label (against the England average) | Cannot be told apart from the England average | Clearly above the England average |
| Patients who describe the practice as good | 83.4%likely range 71.2% to 91.1%, 97 answers | 91.6%likely range 87.4% to 94.5%, 110 answers |
| Access (mean of the two below) | 73.8%likely range 68.4% to 78.4% | 68.2%likely range 61.8% to 73.7% |
| Appointments within two weeks of booking | 78.1%likely range 71.4% to 83.6%, 2,643 appointments | 69.3%likely range 60.3% to 77.1%, 1,729 appointments |
| Calls answered by the practice | 69.4%likely range 60.9% to 76.7%, 2,657 calls | 66.9%likely range 57.8% to 74.9%, 2,361 calls |
| More survey questions (not part of the grade) | ||
| Getting through on the phone | 45.9%likely range 32.2% to 60.2%, 83 answers | 74.5%likely range 68.5% to 79.7%, 107 answers |
| Reception and admin team | 85.4%likely range 72.8% to 92.7%, 89 answers | 95.8%likely range 92.4% to 97.7%, 108 answers |
| Having a preferred professional | 21.0%likely range 12.2% to 33.7%, 97 answers | 34.1%likely range 28.3% to 40.3%, 109 answers |
| Seeing your preferred professional | Not shown: fewer than 30 answers | 42.6%likely range 33.2% to 52.6%, 46 answers |
| Knowing the next step | 90.6%likely range 79.6% to 96.0%, 94 answers | 96.6%likely range 93.4% to 98.3%, 106 answers |
| Contacting the practice | 76.1%likely range 62.9% to 85.6%, 95 answers | 86.6%likely range 81.7% to 90.4%, 109 answers |
| Wait for an appointment | 83.6%likely range 70.6% to 91.6%, 87 answers | 62.1%likely range 55.5% to 68.3%, 101 answers |
| Being listened to | 84.1%likely range 71.8% to 91.7%, 94 answers | 98.3%likely range 95.8% to 99.4%, 110 answers |
| Care and concern | 88.9%likely range 77.4% to 94.9%, 93 answers | 99.1%likely range 96.8% to 99.7%, 109 answers |
| Confidence and trust | 96.7%likely range 87.8% to 99.2%, 95 answers | 99.5%likely range 97.5% to 99.9%, 110 answers |
| Involvement in decisions | 95.0%likely range 85.1% to 98.5%, 91 answers | 100.0%likely range 98.4% to 100.0%, 108 answers |
| Needs met | 97.8%likely range 89.5% to 99.6%, 95 answers | 98.7%likely range 96.3% to 99.6%, 107 answers |
| Vaccinations and screening (NHS England QOF, not part of the grade) | ||
| Babies at 8 months | 91.1%likely range 83.4% to 95.4%, 90 patients | 100.0%likely range 94.4% to 100.0%, 65 patients |
| Children at 18 months | 92.1%likely range 85.7% to 95.8%, 114 patients | 95.9%likely range 86.3% to 98.9%, 49 patients |
| Children at 5 years | 89.4%likely range 82.0% to 94.0%, 104 patients | 92.6%likely range 85.4% to 96.3%, 94 patients |
| Women aged 25 to 49 | 67.3%likely range 65.3% to 69.3%, 2,082 patients | 77.2%likely range 74.5% to 79.7%, 984 patients |
| Women aged 50 to 64 | 78.7%likely range 76.0% to 81.2%, 943 patients | 80.2%likely range 76.8% to 83.2%, 591 patients |
| Facts (NHS England, not part of the grade) | ||
| Registered patients | 11,083August 2026 | 6,584August 2026 |
| Primary care network | Epsom PCN | Epsom PCN |
| Phone | 01372 723668 | 01372 272069 |
| Friends and Family Test (its own feedback) | 83.7% good or very good289 answers, June 2026 | 97.8% good or very good90 answers, June 2026 |
| Appointments (one month) | 4,402 in August 2026Same day 46.8%; face to face 45.8% | 3,217 in August 2026Same day 39.7%; face to face 55.0% |
| Antibiotic items per STAR-PU (one year) | 0.56England 0.74, April 2025 to March 2026 | 0.65England 0.74, April 2025 to March 2026 |
| GPs (full-time equivalent) | 4.3 qualified permanent7.1 including trainees and locums2,554 patients per permanent GP | 3.5 qualified permanent4.6 including trainees and locums1,861 patients per permanent GP |
| CQC rating (a separate source) | Good | Good |
“Clearly higher” appears only when a practice’s likely range lies wholly above every other practice’s here. When the ranges overlap, the survey cannot tell the practices apart and nobody is pointed out. A practice never gets a mark for being lower.
The Practice Grade weighs the survey and access, from NHS appointment and phone data; the other survey questions are from the 2026 GP Patient Survey. The facts are from NHS England, the Care Quality Commission and OHID, are not part of the grade, and are shown as each practice’s own record. NHS England advises against ranking practices on the Friends and Family Test or on appointment figures, and we point nothing out in the facts, vaccination or screening rows.
The full pages
Sources
- 2026 GP Patient Survey: https://www.gp-patient.co.uk/
- Contains information from NHS England, licenced under the current version of the Open Government Licence
- Contains information from the Care Quality Commission, licensed under the Open Government Licence. CQC must be acknowledged as the source of the data; CQC is not responsible for our analysis.
- Contains public sector information licensed under the Open Government Licence v3.0. Antibiotic prescribing: UK Health Security Agency and Office for Health Improvement and Disparities (Fingertips), from NHS Business Services Authority prescribing data.