Broxbourne · Compare
Amwell Surgery vs Hailey View Surgery
Two GP practices in the same primary care network, a short way apart. Side by side, with the margin of error on every figure.
Can the survey tell them apart?
Amwell Surgery and Hailey View Surgery cannot be told apart on the Practice Grade. The likely ranges overlap, so the data does not show that one is ahead of the other, whatever the two numbers are.
Side by side
| Measure | Amwell SurgeryEN11 8FG | Hailey View SurgeryEN11 9FF |
|---|---|---|
| Practice Grade (the 2026 GP Patient Survey and NHS appointment and phone data) | ||
| Practice Grade | 88.0likely range 78.7 to 92.8105 survey answers | 76.8likely range 70.7 to 81.9118 survey answers |
| Label (against the England average) | Cannot be told apart from the England average | Cannot be told apart from the England average |
| Patients who describe the practice as good | 87.9%likely range 74.7% to 94.7%, 105 answers | 73.8%likely range 65.2% to 80.9%, 118 answers |
| Access (mean of the two below) | 87.9%likely range 85.3% to 90.1% | 83.8%likely range 80.0% to 86.9% |
| Appointments within two weeks of booking | 99.2%likely range 97.2% to 99.8%, 4,167 appointmentsClearly higher | 86.5%likely range 81.6% to 90.3%, 3,684 appointments |
| Calls answered by the practice | 76.6%likely range 71.7% to 80.9%, 6,732 calls | 81.1%likely range 75.1% to 85.9%, 4,149 calls |
| More survey questions (not part of the grade) | ||
| Getting through on the phone | 70.8%likely range 55.6% to 82.5%, 103 answers | 52.0%likely range 42.9% to 60.9%, 115 answers |
| Reception and admin team | 95.3%likely range 84.0% to 98.7%, 102 answers | 82.6%likely range 74.7% to 88.4%, 117 answers |
| Having a preferred professional | 25.7%likely range 14.9% to 40.7%, 104 answers | 22.9%likely range 16.2% to 31.3%, 117 answers |
| Seeing your preferred professional | Not shown: fewer than 30 answers | 33.1%likely range 18.9% to 51.3%, 31 answers |
| Knowing the next step | 88.8%likely range 75.4% to 95.3%, 100 answers | 76.4%likely range 67.6% to 83.4%, 110 answers |
| Contacting the practice | 85.4%likely range 71.7% to 93.1%, 104 answers | 74.4%likely range 65.7% to 81.5%, 115 answers |
| Wait for an appointment | 75.4%likely range 60.0% to 86.2%, 98 answers | 70.2%likely range 60.7% to 78.2%, 103 answers |
| Being listened to | 96.2%likely range 85.2% to 99.1%, 101 answers | 86.3%likely range 78.8% to 91.4%, 115 answers |
| Care and concern | 92.0%likely range 79.5% to 97.2%, 100 answers | 86.2%likely range 78.7% to 91.3%, 115 answers |
| Confidence and trust | 98.7%likely range 89.1% to 99.9%, 102 answers | 89.1%likely range 82.0% to 93.6%, 112 answers |
| Involvement in decisions | 98.0%likely range 87.4% to 99.7%, 94 answers | 83.7%likely range 75.7% to 89.4%, 112 answers |
| Needs met | 97.2%likely range 86.8% to 99.5%, 102 answers | 87.2%likely range 79.8% to 92.1%, 116 answers |
| Vaccinations and screening (NHS England QOF, not part of the grade) | ||
| Babies at 8 months | 88.0%likely range 81.4% to 92.5%, 133 patients | 87.8%likely range 79.0% to 93.2%, 82 patients |
| Children at 18 months | 84.4%likely range 77.6% to 89.3%, 147 patients | 89.4%likely range 81.1% to 94.3%, 85 patients |
| Children at 5 years | 87.1%likely range 80.3% to 91.8%, 132 patients | 92.4%likely range 85.1% to 96.3%, 92 patients |
| Women aged 25 to 49 | 75.8%likely range 74.0% to 77.5%, 2,400 patients | 77.1%likely range 74.9% to 79.1%, 1,528 patients |
| Women aged 50 to 64 | 77.6%likely range 75.2% to 79.8%, 1,288 patients | 81.5%likely range 78.8% to 83.9%, 897 patients |
| Facts (NHS England, not part of the grade) | ||
| Registered patients | 14,244August 2026 | 10,250August 2026 |
| Primary care network | Hoddesdon & Broxbourne PCN | Hoddesdon & Broxbourne PCN |
| Phone | 01992 938120 | 01992 463363 |
| Friends and Family Test (its own feedback) | 95.1% good or very good263 answers, June 2026 | 3 answers in June 2026; shares not published below 5 |
| Appointments (one month) | 7,258 in August 2026Same day 59.9%; face to face 70.3% | 5,369 in August 2026Same day 50.8%; face to face 49.1% |
| Antibiotic items per STAR-PU (one year) | 0.88England 0.74, April 2025 to March 2026 | 0.87England 0.74, April 2025 to March 2026 |
| GPs (full-time equivalent) | 5.7 qualified permanent8.0 including trainees and locums2,492 patients per permanent GP | 7.0 qualified permanent9.7 including trainees and locums1,476 patients per permanent GP |
| CQC rating (a separate source) | Good | Good |
“Clearly higher” appears only when a practice’s likely range lies wholly above every other practice’s here. When the ranges overlap, the survey cannot tell the practices apart and nobody is pointed out. A practice never gets a mark for being lower.
The Practice Grade weighs the survey and access, from NHS appointment and phone data; the other survey questions are from the 2026 GP Patient Survey. The facts are from NHS England, the Care Quality Commission and OHID, are not part of the grade, and are shown as each practice’s own record. NHS England advises against ranking practices on the Friends and Family Test or on appointment figures, and we point nothing out in the facts, vaccination or screening rows.
The full pages
Sources
- 2026 GP Patient Survey: https://www.gp-patient.co.uk/
- Contains information from NHS England, licenced under the current version of the Open Government Licence
- Contains information from the Care Quality Commission, licensed under the Open Government Licence. CQC must be acknowledged as the source of the data; CQC is not responsible for our analysis.
- Contains public sector information licensed under the Open Government Licence v3.0. Antibiotic prescribing: UK Health Security Agency and Office for Health Improvement and Disparities (Fingertips), from NHS Business Services Authority prescribing data.