East Suffolk · Compare
Alexandra & Crestview Surgeries vs Kirkley Mill Health Centre
Two GP practices in the same primary care network, a short way apart. Side by side, with the margin of error on every figure.
Can the survey tell them apart?
Alexandra & Crestview Surgeries and Kirkley Mill Health Centre cannot be told apart on the Practice Grade. The likely ranges overlap, so the data does not show that one is ahead of the other, whatever the two numbers are.
Side by side
| Measure | Alexandra & Crestview SurgeriesNR32 1PL | Kirkley Mill Health CentreNR33 0HF |
|---|---|---|
| Practice Grade (the 2026 GP Patient Survey and NHS appointment and phone data) | ||
| Practice Grade | 74.2likely range 59.0 to 84.0101 survey answers | 79.5likely range 74.6 to 83.4118 survey answers |
| Label (against the England average) | Cannot be told apart from the England average | Cannot be told apart from the England average |
| Patients who describe the practice as good | 74.3%likely range 52.7% to 88.3%, 101 answers | 81.6%likely range 75.2% to 86.7%, 118 answers |
| Access (mean of the two below) | 73.7%likely range 69.6% to 77.3% | 74.4%likely range 67.5% to 79.4% |
| Appointments within two weeks of booking | 70.1%likely range 63.4% to 76.1%, 2,986 appointments | 83.9%likely range 77.0% to 88.9%, 2,223 appointmentsClearly higher |
| Calls answered by the practice | 77.1%likely range 72.4% to 81.3%, 7,070 calls | Not in the grade: no phone data |
| More survey questions (not part of the grade) | ||
| Getting through on the phone | 66.6%likely range 44.1% to 83.5%, 92 answers | 57.6%likely range 49.6% to 65.2%, 103 answers |
| Reception and admin team | 89.8%likely range 69.8% to 97.1%, 100 answers | 86.7%likely range 80.5% to 91.1%, 110 answers |
| Having a preferred professional | 30.1%likely range 14.7% to 51.8%, 100 answers | 37.9%likely range 31.0% to 45.3%, 118 answers |
| Seeing your preferred professional | Not shown: fewer than 30 answers | 37.3%likely range 24.7% to 51.9%, 33 answers |
| Knowing the next step | 81.2%likely range 59.5% to 92.7%, 97 answers | 85.1%likely range 78.7% to 89.8%, 110 answers |
| Contacting the practice | 75.4%likely range 53.7% to 89.0%, 100 answers | 73.2%likely range 66.0% to 79.3%, 115 answers |
| Wait for an appointment | 72.8%likely range 49.9% to 87.8%, 90 answers | 64.5%likely range 56.4% to 71.8%, 100 answers |
| Being listened to | 93.1%likely range 73.9% to 98.5%, 99 answers | 82.2%likely range 75.6% to 87.3%, 113 answers |
| Care and concern | 92.3%likely range 72.8% to 98.2%, 98 answers | 79.6%likely range 72.8% to 85.0%, 114 answers |
| Confidence and trust | 95.2%likely range 76.3% to 99.2%, 96 answers | 95.8%likely range 91.5% to 98.0%, 111 answers |
| Involvement in decisions | 88.2%likely range 66.7% to 96.5%, 91 answers | 90.5%likely range 84.8% to 94.2%, 106 answers |
| Needs met | 92.1%likely range 72.2% to 98.1%, 96 answers | 88.6%likely range 82.8% to 92.6%, 114 answers |
| Vaccinations and screening (NHS England QOF, not part of the grade) | ||
| Babies at 8 months | 86.6%likely range 79.1% to 91.7%, 112 patients | 91.9%likely range 83.4% to 96.2%, 74 patients |
| Children at 18 months | 89.0%likely range 82.3% to 93.3%, 127 patients | 85.7%likely range 76.2% to 91.8%, 77 patients |
| Children at 5 years | 89.0%likely range 82.9% to 93.1%, 146 patients | 90.0%likely range 81.5% to 94.8%, 80 patients |
| Women aged 25 to 49 | 66.9%likely range 64.9% to 68.7%, 2,314 patients | 69.5%likely range 66.7% to 72.1%, 1,105 patients |
| Women aged 50 to 64 | 71.8%likely range 69.3% to 74.3%, 1,261 patients | 68.1%likely range 64.3% to 71.6%, 626 patients |
| Facts (NHS England, not part of the grade) | ||
| Registered patients | 15,246August 2026 | 7,481August 2026 |
| Primary care network | Lowestoft PCN | Lowestoft PCN |
| Phone | 01502 526062 | 01502 532599 |
| Friends and Family Test (its own feedback) | 94.0% good or very good716 answers, June 2026 | 91.8% good or very good660 answers, June 2026 |
| Appointments (one month) | 7,213 in August 2026Same day 18.4%; face to face 91.5% | 4,150 in August 2026Same day 44.7%; face to face 74.7% |
| Antibiotic items per STAR-PU (one year) | 0.69England 0.74, April 2025 to March 2026 | 0.27England 0.74, April 2025 to March 2026 |
| GPs (full-time equivalent) | 4.6 qualified permanent8.9 including trainees and locums3,289 patients per permanent GP | 3.1 qualified permanent3.1 including trainees and locums2,388 patients per permanent GP |
| CQC rating (a separate source) | Good | Good |
“Clearly higher” appears only when a practice’s likely range lies wholly above every other practice’s here. When the ranges overlap, the survey cannot tell the practices apart and nobody is pointed out. A practice never gets a mark for being lower.
The Practice Grade weighs the survey and access, from NHS appointment and phone data; the other survey questions are from the 2026 GP Patient Survey. The facts are from NHS England, the Care Quality Commission and OHID, are not part of the grade, and are shown as each practice’s own record. NHS England advises against ranking practices on the Friends and Family Test or on appointment figures, and we point nothing out in the facts, vaccination or screening rows.
The full pages
Sources
- 2026 GP Patient Survey: https://www.gp-patient.co.uk/
- Contains information from NHS England, licenced under the current version of the Open Government Licence
- Contains information from the Care Quality Commission, licensed under the Open Government Licence. CQC must be acknowledged as the source of the data; CQC is not responsible for our analysis.
- Contains public sector information licensed under the Open Government Licence v3.0. Antibiotic prescribing: UK Health Security Agency and Office for Health Improvement and Disparities (Fingertips), from NHS Business Services Authority prescribing data.