East Suffolk · Compare
Alexandra & Crestview Surgeries vs High Street Surgery
Two GP practices in the same primary care network, a short way apart. Side by side, with the margin of error on every figure.
Can the survey tell them apart?
Alexandra & Crestview Surgeries and High Street Surgery cannot be told apart on the Practice Grade. The likely ranges overlap, so the data does not show that one is ahead of the other, whatever the two numbers are.
Side by side
| Measure | Alexandra & Crestview SurgeriesNR32 1PL | High Street SurgeryNR32 1JE |
|---|---|---|
| Practice Grade (the 2026 GP Patient Survey and NHS appointment and phone data) | ||
| Practice Grade | 74.2likely range 59.0 to 84.0101 survey answers | 71.7likely range 63.0 to 78.8115 survey answers |
| Label (against the England average) | Cannot be told apart from the England average | Cannot be told apart from the England average |
| Patients who describe the practice as good | 74.3%likely range 52.7% to 88.3%, 101 answers | 70.2%likely range 58.0% to 80.1%, 115 answers |
| Access (mean of the two below) | 73.7%likely range 69.6% to 77.3% | 75.1%likely range 69.0% to 79.7% |
| Appointments within two weeks of booking | 70.1%likely range 63.4% to 76.1%, 2,986 appointments | 84.6%likely range 78.5% to 89.2%, 2,666 appointmentsClearly higher |
| Calls answered by the practice | 77.1%likely range 72.4% to 81.3%, 7,070 calls | Not in the grade: no phone data |
| More survey questions (not part of the grade) | ||
| Getting through on the phone | 66.6%likely range 44.1% to 83.5%, 92 answers | 57.2%likely range 44.8% to 68.8%, 112 answers |
| Reception and admin team | 89.8%likely range 69.8% to 97.1%, 100 answers | 83.5%likely range 72.5% to 90.7%, 115 answers |
| Having a preferred professional | 30.1%likely range 14.7% to 51.8%, 100 answers | 36.8%likely range 25.9% to 49.2%, 114 answers |
| Seeing your preferred professional | Not shown: fewer than 30 answers | 29.4%likely range 13.8% to 52.0%, 36 answers |
| Knowing the next step | 81.2%likely range 59.5% to 92.7%, 97 answers | 70.9%likely range 58.5% to 80.8%, 111 answers |
| Contacting the practice | 75.4%likely range 53.7% to 89.0%, 100 answers | 61.3%likely range 48.7% to 72.5%, 111 answers |
| Wait for an appointment | 72.8%likely range 49.9% to 87.8%, 90 answers | 77.4%likely range 65.0% to 86.4%, 104 answers |
| Being listened to | 93.1%likely range 73.9% to 98.5%, 99 answers | 92.2%likely range 82.7% to 96.7%, 112 answers |
| Care and concern | 92.3%likely range 72.8% to 98.2%, 98 answers | 89.2%likely range 79.0% to 94.8%, 112 answers |
| Confidence and trust | 95.2%likely range 76.3% to 99.2%, 96 answers | 93.3%likely range 84.0% to 97.4%, 108 answers |
| Involvement in decisions | 88.2%likely range 66.7% to 96.5%, 91 answers | 93.5%likely range 83.9% to 97.6%, 103 answers |
| Needs met | 92.1%likely range 72.2% to 98.1%, 96 answers | 89.5%likely range 79.2% to 95.0%, 110 answers |
| Vaccinations and screening (NHS England QOF, not part of the grade) | ||
| Babies at 8 months | 86.6%likely range 79.1% to 91.7%, 112 patients | 92.5%likely range 84.6% to 96.5%, 80 patients |
| Children at 18 months | 89.0%likely range 82.3% to 93.3%, 127 patients | 87.6%likely range 79.6% to 92.8%, 97 patients |
| Children at 5 years | 89.0%likely range 82.9% to 93.1%, 146 patients | 85.4%likely range 77.0% to 91.1%, 96 patients |
| Women aged 25 to 49 | 66.9%likely range 64.9% to 68.7%, 2,314 patients | 71.3%likely range 69.1% to 73.5%, 1,611 patients |
| Women aged 50 to 64 | 71.8%likely range 69.3% to 74.3%, 1,261 patients | 70.4%likely range 67.5% to 73.2%, 997 patients |
| Facts (NHS England, not part of the grade) | ||
| Registered patients | 15,246August 2026 | 11,325August 2026 |
| Primary care network | Lowestoft PCN | Lowestoft PCN |
| Phone | 01502 526062 | 01502 589151 |
| Friends and Family Test (its own feedback) | 94.0% good or very good716 answers, June 2026 | 96.6% good or very good380 answers, June 2026 |
| Appointments (one month) | 7,213 in August 2026Same day 18.4%; face to face 91.5% | 4,546 in August 2026Same day 42.5%; face to face 83.9% |
| Antibiotic items per STAR-PU (one year) | 0.69England 0.74, April 2025 to March 2026 | 0.88England 0.74, April 2025 to March 2026 |
| GPs (full-time equivalent) | 4.6 qualified permanent8.9 including trainees and locums3,289 patients per permanent GP | 5.8 qualified permanent7.9 including trainees and locums1,957 patients per permanent GP |
| CQC rating (a separate source) | Good | Good |
“Clearly higher” appears only when a practice’s likely range lies wholly above every other practice’s here. When the ranges overlap, the survey cannot tell the practices apart and nobody is pointed out. A practice never gets a mark for being lower.
The Practice Grade weighs the survey and access, from NHS appointment and phone data; the other survey questions are from the 2026 GP Patient Survey. The facts are from NHS England, the Care Quality Commission and OHID, are not part of the grade, and are shown as each practice’s own record. NHS England advises against ranking practices on the Friends and Family Test or on appointment figures, and we point nothing out in the facts, vaccination or screening rows.
The full pages
Sources
- 2026 GP Patient Survey: https://www.gp-patient.co.uk/
- Contains information from NHS England, licenced under the current version of the Open Government Licence
- Contains information from the Care Quality Commission, licensed under the Open Government Licence. CQC must be acknowledged as the source of the data; CQC is not responsible for our analysis.
- Contains public sector information licensed under the Open Government Licence v3.0. Antibiotic prescribing: UK Health Security Agency and Office for Health Improvement and Disparities (Fingertips), from NHS Business Services Authority prescribing data.