Stratford-on-Avon · Compare
Alcester Health Centre vs The Arrow Surgery
Two GP practices in the same primary care network, a short way apart. Side by side, with the margin of error on every figure.
Can the survey tell them apart?
Alcester Health Centre and The Arrow Surgery cannot be told apart on the Practice Grade. The likely ranges overlap, so the data does not show that one is ahead of the other, whatever the two numbers are.
Side by side
| Measure | Alcester Health CentreB49 6QR | The Arrow SurgeryB49 6QR |
|---|---|---|
| Practice Grade (the 2026 GP Patient Survey and NHS appointment and phone data) | ||
| Practice Grade | 91.6likely range 87.2 to 94.3100 survey answers | 90.9likely range 87.2 to 93.3119 survey answers |
| Label (against the England average) | Clearly above the England average | Clearly above the England average |
| Patients who describe the practice as good | 91.2%likely range 85.2% to 94.9%, 100 answers | 93.0%likely range 88.1% to 96.0%, 119 answers |
| Access (mean of the two below) | 92.3%likely range 87.7% to 94.6% | 86.0%likely range 81.3% to 89.4% |
| Appointments within two weeks of booking | 96.6%likely range 89.4% to 98.9%, 1,076 appointments | 93.1%likely range 87.0% to 96.4%, 1,793 appointments |
| Calls answered by the practice | 87.9%likely range 82.1% to 92.0%, 3,498 calls | 78.9%likely range 71.6% to 84.7%, 3,114 calls |
| More survey questions (not part of the grade) | ||
| Getting through on the phone | 85.9%likely range 78.8% to 90.9%, 96 answers | 92.4%likely range 87.0% to 95.6%, 109 answers |
| Reception and admin team | 94.4%likely range 89.1% to 97.2%, 99 answers | 92.5%likely range 87.3% to 95.7%, 115 answers |
| Having a preferred professional | 30.6%likely range 23.4% to 38.9%, 100 answers | 37.8%likely range 30.7% to 45.4%, 117 answers |
| Seeing your preferred professional | 58.7%likely range 43.6% to 72.3%, 33 answers | 84.6%likely range 73.4% to 91.6%, 45 answers |
| Knowing the next step | 93.7%likely range 88.2% to 96.7%, 98 answers | 94.8%likely range 90.2% to 97.3%, 114 answers |
| Contacting the practice | 91.0%likely range 84.9% to 94.8%, 99 answers | 90.4%likely range 84.9% to 94.1%, 116 answers |
| Wait for an appointment | 86.0%likely range 78.9% to 91.0%, 96 answers | 97.1%likely range 93.2% to 98.8%, 113 answers |
| Being listened to | 90.5%likely range 84.3% to 94.4%, 99 answers | 98.2%likely range 94.8% to 99.4%, 116 answers |
| Care and concern | 90.7%likely range 84.4% to 94.6%, 98 answers | 98.7%likely range 95.5% to 99.6%, 115 answers |
| Confidence and trust | 96.6%likely range 91.8% to 98.6%, 96 answers | 99.2%likely range 96.2% to 99.8%, 114 answers |
| Involvement in decisions | 95.3%likely range 89.8% to 97.9%, 89 answers | 98.2%likely range 94.6% to 99.4%, 110 answers |
| Needs met | 92.5%likely range 86.7% to 95.9%, 99 answers | 99.0%likely range 95.9% to 99.8%, 116 answers |
| Vaccinations and screening (NHS England QOF, not part of the grade) | ||
| Babies at 8 months | 97.2%likely range 85.8% to 99.5%, 36 patients | 97.8%likely range 88.7% to 99.6%, 46 patients |
| Children at 18 months | 89.6%likely range 77.8% to 95.5%, 48 patients | 83.9%likely range 72.2% to 91.3%, 56 patients |
| Children at 5 years | 90.9%likely range 80.4% to 96.1%, 55 patients | 93.8%likely range 85.2% to 97.6%, 65 patients |
| Women aged 25 to 49 | 73.3%likely range 70.1% to 76.3%, 782 patients | 76.2%likely range 73.4% to 78.8%, 941 patients |
| Women aged 50 to 64 | 80.2%likely range 76.9% to 83.2%, 597 patients | 78.8%likely range 75.6% to 81.8%, 666 patients |
| Facts (NHS England, not part of the grade) | ||
| Registered patients | 6,091August 2026 | 6,709August 2026 |
| Primary care network | Arden PCN | Arden PCN |
| Phone | 01789 763060 | 01789 763293 |
| Friends and Family Test (its own feedback) | 90.7% good or very good129 answers, June 2026 | 98.3% good or very good60 answers, June 2026 |
| Appointments (one month) | 2,995 in August 2026Same day 41.1%; face to face 81.4% | 2,883 in August 2026Same day 41.1%; face to face 72.4% |
| Antibiotic items per STAR-PU (one year) | 1.16England 0.74, April 2025 to March 2026 | 0.73England 0.74, April 2025 to March 2026 |
| GPs (full-time equivalent) | 2.4 qualified permanent2.4 including trainees and locums2,538 patients per permanent GP | 3.2 qualified permanent3.2 including trainees and locums2,088 patients per permanent GP |
| CQC rating (a separate source) | Good | Good |
“Clearly higher” appears only when a practice’s likely range lies wholly above every other practice’s here. When the ranges overlap, the survey cannot tell the practices apart and nobody is pointed out. A practice never gets a mark for being lower.
The Practice Grade weighs the survey and access, from NHS appointment and phone data; the other survey questions are from the 2026 GP Patient Survey. The facts are from NHS England, the Care Quality Commission and OHID, are not part of the grade, and are shown as each practice’s own record. NHS England advises against ranking practices on the Friends and Family Test or on appointment figures, and we point nothing out in the facts, vaccination or screening rows.
The full pages
Sources
- 2026 GP Patient Survey: https://www.gp-patient.co.uk/
- Contains information from NHS England, licenced under the current version of the Open Government Licence
- Contains information from the Care Quality Commission, licensed under the Open Government Licence. CQC must be acknowledged as the source of the data; CQC is not responsible for our analysis.
- Contains public sector information licensed under the Open Government Licence v3.0. Antibiotic prescribing: UK Health Security Agency and Office for Health Improvement and Disparities (Fingertips), from NHS Business Services Authority prescribing data.