South Tyneside · Compare
Albert Road Surgery vs The G.p.suite
Two GP practices in the same primary care network, a short way apart. Side by side, with the margin of error on every figure.
Can the survey tell them apart?
Albert Road Surgery and The G.p.suite cannot be told apart on the Practice Grade. The likely ranges overlap, so the data does not show that one is ahead of the other, whatever the two numbers are.
Side by side
| Measure | Albert Road SurgeryNE32 5AG | The G.p.suiteNE32 3UX |
|---|---|---|
| Practice Grade (the 2026 GP Patient Survey and NHS appointment and phone data) | ||
| Practice Grade | 87.3likely range 84.7 to 89.4111 survey answers | 82.5likely range 78.7 to 85.4112 survey answers |
| Label (against the England average) | Clearly above the England average | Cannot be told apart from the England average |
| Patients who describe the practice as good | 88.2%likely range 85.4% to 90.6%, 111 answersClearly higher | 79.0%likely range 74.2% to 83.0%, 112 answers |
| Access (mean of the two below) | 85.2%likely range 79.2% to 89.1% | 90.4%likely range 84.7% to 93.4% |
| Appointments within two weeks of booking | 94.7%likely range 86.8% to 98.0%, 1,087 appointments | 92.6%likely range 83.3% to 96.9%, 948 appointments |
| Calls answered by the practice | 75.6%likely range 66.6% to 82.7%, 2,225 calls | 88.0%likely range 81.5% to 92.4%, 2,888 calls |
| More survey questions (not part of the grade) | ||
| Getting through on the phone | 68.4%likely range 64.5% to 72.1%, 108 answers | 79.0%likely range 74.2% to 83.1%, 107 answers |
| Reception and admin team | 91.6%likely range 89.0% to 93.6%, 109 answers | 92.2%likely range 88.8% to 94.6%, 111 answers |
| Having a preferred professional | 38.1%likely range 34.3% to 42.1%, 112 answers | 42.0%likely range 36.8% to 47.4%, 112 answers |
| Seeing your preferred professional | 30.5%likely range 23.6% to 38.3%, 30 answers | 59.6%likely range 51.4% to 67.2%, 50 answers |
| Knowing the next step | 90.5%likely range 87.7% to 92.6%, 105 answers | 80.6%likely range 75.9% to 84.6%, 107 answers |
| Contacting the practice | 79.3%likely range 75.8% to 82.4%, 110 answers | 75.8%likely range 70.9% to 80.2%, 111 answers |
| Wait for an appointment | 81.0%likely range 77.4% to 84.0%, 102 answers | 66.6%likely range 61.0% to 71.9%, 98 answers |
| Being listened to | 89.2%likely range 86.3% to 91.5%, 106 answers | 89.6%likely range 85.8% to 92.5%, 111 answers |
| Care and concern | 90.6%likely range 88.0% to 92.7%, 108 answers | 84.7%likely range 80.4% to 88.2%, 111 answers |
| Confidence and trust | 95.9%likely range 93.9% to 97.3%, 107 answers | 93.2%likely range 89.9% to 95.5%, 108 answers |
| Involvement in decisions | 95.7%likely range 93.6% to 97.1%, 103 answers | 92.5%likely range 89.0% to 95.0%, 101 answers |
| Needs met | 97.1%likely range 95.3% to 98.2%, 107 answers | 90.6%likely range 87.0% to 93.3%, 110 answers |
| Vaccinations and screening (NHS England QOF, not part of the grade) | ||
| Babies at 8 months | 90.9%likely range 76.4% to 96.9%, 33 patients | 83.3%likely range 60.8% to 94.2%, 18 patients |
| Children at 18 months | 94.6%likely range 82.3% to 98.5%, 37 patients | 85.2%likely range 67.5% to 94.1%, 27 patients |
| Children at 5 years | 91.2%likely range 77.0% to 97.0%, 34 patients | 92.0%likely range 75.0% to 97.8%, 25 patients |
| Women aged 25 to 49 | 78.9%likely range 75.4% to 82.1%, 569 patients | 69.5%likely range 65.6% to 73.2%, 564 patients |
| Women aged 50 to 64 | 79.6%likely range 74.9% to 83.7%, 324 patients | 71.6%likely range 67.3% to 75.5%, 461 patients |
| Facts (NHS England, not part of the grade) | ||
| Registered patients | 3,673August 2026 | 4,217August 2026 |
| Primary care network | South Tyneside West PCN | South Tyneside West PCN |
| Phone | 0191 3009659 | 0191 4028078 |
| Friends and Family Test (its own feedback) | 95.4% good or very good130 answers, June 2026 | No results for June 2026 |
| Appointments (one month) | 1,655 in August 2026Same day 33.3%; face to face 60.0% | 1,763 in August 2026Same day 37.1%; face to face 72.7% |
| Antibiotic items per STAR-PU (one year) | 0.92England 0.74, April 2025 to March 2026 | 0.86England 0.74, April 2025 to March 2026 |
| GPs (full-time equivalent) | 1.9 qualified permanent2.6 including trainees and locums1,913 patients per permanent GP | 2.3 qualified permanent2.3 including trainees and locums1,866 patients per permanent GP |
| CQC rating (a separate source) | Good | Good |
“Clearly higher” appears only when a practice’s likely range lies wholly above every other practice’s here. When the ranges overlap, the survey cannot tell the practices apart and nobody is pointed out. A practice never gets a mark for being lower.
The Practice Grade weighs the survey and access, from NHS appointment and phone data; the other survey questions are from the 2026 GP Patient Survey. The facts are from NHS England, the Care Quality Commission and OHID, are not part of the grade, and are shown as each practice’s own record. NHS England advises against ranking practices on the Friends and Family Test or on appointment figures, and we point nothing out in the facts, vaccination or screening rows.
The full pages
Sources
- 2026 GP Patient Survey: https://www.gp-patient.co.uk/
- Contains information from NHS England, licenced under the current version of the Open Government Licence
- Contains information from the Care Quality Commission, licensed under the Open Government Licence. CQC must be acknowledged as the source of the data; CQC is not responsible for our analysis.
- Contains public sector information licensed under the Open Government Licence v3.0. Antibiotic prescribing: UK Health Security Agency and Office for Health Improvement and Disparities (Fingertips), from NHS Business Services Authority prescribing data.